Howdy! Here's a quick link to let you know what I just posted... Business Customer Email: When the Bee Stings Give Them Honey Enjoy, Judith BusinessEmailEtiquette.com Do your emails sting, or are they kind, polite and encourage a positive impression of your business? (I've got tons of helpful posts on everything to do with Business Email Etiquette on my blog: Business Email Etiquette.)