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From:
Shep Hyken | Customer Service Expert
(Uncensored)
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AI, IVR, and the Human Touch in Contact Centers
https://hyken.com/amazing-business-radio-show/ai-ivr-human-touch-in-contact-centers/
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Mark Rohan discusses of balancing digital and human support, and how embracing AI and change can lead to world-class customer service.
