Shep Hyken is the leading authority on customer service and customer experience (CX), award-winning keynote speaker and best-selling author| Shep Hyken | Customer Service Expert
When customers know they can depend on you, especially when things go wrong, why would they risk doing business with anyone else?| Shep Hyken | Customer Service Expert
Mark Rohan discusses of balancing digital and human support, and how embracing AI and change can lead to world-class customer service.| Shep Hyken | Customer Service Expert
This Annual Customer Service & CX Research Study on customer preferences, habits and wants helps you create amazing experiences.| Shep Hyken | Customer Service Expert