In the midst of a quickly changing banking industry, with disruption both inside the industry and competition from new entrants, Santander recognised the need for widescale organisational change.They needed to support the workforce in preparing for constant workplace agility and digital disruption. The workplace needed to adapt to:Enhance personal and digital leadership capabilitiesIncorporate an agile leadership cultureEmbrace a smarter working ethosManage or influence diverse, virtual teams.
