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From Scrappy to Scalable: Inside TrustRadius’ Digital Customer Success Journey | Gainsight Software
https://www.gainsight.com/resource/from-scrappy-to-scalable-inside-trustradius-digital-customer-success-journey/
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TrustRadius didn’t have time to wait for more headcount. Their CS team was supporting thousands of accounts with just a few people, and growth wasn’t
