Attending customers over social media platforms & messengers can add a golden feather to your customer service. At one hand it helps your customers to reach you more easily & on the other it helps your business to offer better service at less cost, creating a win-win situation for both. However, the shift from traditional ‘over the call’ customer care to ‘over the web’ service needs few but well-planned steps & encouraging your customers to reach you over social media & messenger is o...
