Best customer communication tool for your business | Sociocs
Business texting, messaging app conversations, online reviews management, web chat, online forms, and SMS notifications using an inbox shared by the team.| Sociocs
Every company looks for ways to work faster and reduce mistakes. With rising costs and higher customer expectations, using old methods is no longer enough. The good news is that new techniques are now available that help businesses improve their work. These are not theories but real practices already in use across industries. Modern techniques focus on three things: saving time, improving safety, and producing better results. Some are about machines that work on their own. Others are about ma...| Best customer communication tool for your business on Sociocs
Consumers are bombarded with messages every minute—emails, ads, popups, product placements, the works. But while attention is fleeting, memory lingers. And that’s the real goal, isn’t it? To have your brand be the one they remember. The one that made them smile. The one they trust. To stay top-of-mind, you don’t always need to shout louder. Sometimes, you just need to show up in unexpected, clever, or genuinely useful ways. Do you want to know what these could be?| Best customer communication tool for your business on Sociocs
When disaster disrupts daily life—be it floods, wildfires, earthquakes, or major storms—people instinctively reach for their phones. They’re looking for answers, reassurance, and a sense that someone is paying attention. For customers, that might mean checking if a store is open, if a delivery will still arrive, or where to turn for help. In those moments, silence from a business isn’t just inconvenient—it feels like abandonment. Natural disasters are becoming more frequent and more...| Best customer communication tool for your business on Sociocs
Construction sites are crowded environments. The energy is high, the work is demanding, and safety is always a top concern. Accidents and inefficiencies are always possible if proper precautions are not taken. Therefore, companies that want to ensure the safety of their workers and improve their overall efficiency need to make smart investments. These investments reduce workplace accidents, downtime, and enhance productivity, which directly impacts your bottom line. Do you want to know what i...| Best customer communication tool for your business on Sociocs
Did you know that over 70% of renters begin their apartment search online before ever setting foot on a property? That means your first impression doesn’t start at the leasing office; it starts on a screen. In today’s digital-first world, the way you market your multifamily property can make all the difference in filling vacancies and keeping residents engaged. The good news? You don’t need a massive budget or a huge team to make it work. In this blog, we’ll walk through some simple, ...| Best customer communication tool for your business on Sociocs
The global Software as a Service market is expected to reach $428.78 billion in 2025. By 2030, it may grow to $887.05 billion, with an annual growth rate of 15.65%. According to Statista, this steady rise is fueled by strong demand and more businesses turning to cloud-based tools. The United States alone is projected to generate $221.79 billion in SaaS revenue next year, showing just how large and competitive the space has become.| Best customer communication tool for your business on Sociocs
Operating a clinic is full of moving parts. From patient records to tracking home visits, something is always on the agenda. That’s why so many clinics are turning to software platforms in order to get their game in order. But selecting a suitable home health software isn’t merely a matter of selecting the software with the highest number of features. It’s about discovering a collaborator who is aware of the specific requirements of your clinic and assists your staff in the long term.| Best customer communication tool for your business on Sociocs
As artificial intelligence continues to evolve, enterprises are under mounting pressure to keep pace—not just with technology adoption, but with the flood of new terminology and promises coming from vendors and startups alike. One of the latest buzzwords to hit the scene is Large Action Models (LAMs), introduced with much fanfare as the “next big leap” in AI-enabled autonomy. But as with many hyped-up technologies, the real question isn’t whether LAMs are impressive. It’s whether th...| Best customer communication tool for your business on Sociocs
People, these days, are much concerned about their skin and are looking for certain ways to get a glowing and immaculate surface. As a result, the skincare industry is booming. And in 2025, it’s more competitive, transparent, and fast-moving than ever. But here’s the truth: developing great skincare is not just about having a beautiful idea. It is all about implementation and execution. And that’s where manufacturing becomes one of the most important aspects of launching and scaling a b...| Best customer communication tool for your business on Sociocs
Running a small business is no joke. You juggle sales, operations, customer support with limited resources—and then there are HR functions. You have to manage employee benefits, payroll, compliance, onboarding, and risk mitigation. This can eat up your time and energy faster than you realize. In the long term, you end up spending more time on admin than actual growth. So, is there any simplest and smartest way to take control of HR? You may be thinking it occasionally, right? Well, yes, the...| Best customer communication tool for your business on Sociocs
Running a small business is no easy job. Maybe you’re keeping a family farm afloat, baking fresh bread before dawn, or fixing equipment for your neighbors. No matter what your day looks like, you’re probably juggling everything yourself. You track supplies, train employees, fix what breaks, and still greet every customer with energy. All that responsibility leaves little space for mistakes or delays. That is where modern solutions come in. The right tools help you keep standards high, pro...| Best customer communication tool for your business on Sociocs
First impressions matter when people visit websites or apps. One of the first things users often face is the sign-up or login process. If this step is confusing or slow, many people lose interest and leave. Simplifying access, optimizing access, and securing access help companies establish trust. It shows customers that their time and information matter. Giving customers a quick and secure starting point sets the tone and keeps them engaged.| Best customer communication tool for your business on Sociocs
Keeping up with client appointments shouldn’t feel like a full-time job. Whether you’re running a clinic, salon, or consulting service, managing bookings manually can quickly lead to double-bookings, missed slots, and frustrated clients. That’s where online booking systems come in. These tools take the hassle out of scheduling by letting clients book their own appointments, get reminders, and even reschedule — all without back-and-forth emails or calls. In this blog, we’ll look at f...| Best customer communication tool for your business on Sociocs
It is challenging to keep SaaS companies unique in the ever-changing digital landscape and engage users. A well-developed knowledge hub can effectively retain and attract users by gaining organic traffic. It is informative and builds trust and authority. Now, let us look at some critical steps to creating an effective SaaS knowledge hub. Knowing the Audience When establishing a knowledge hub, the key is to understand the audience’s needs. Good content starts with what users are lookin...| Best customer communication tool for your business on Sociocs
As businesses increasingly face threats ranging from theft and vandalism to employee safety concerns, installing a robust security camera system for business is more important than ever. The right system can help protect your assets, ensure the safety of your employees, and provide valuable insights into your workplace’s operations. However, not all security camera systems are created equal. With advancements in technology, businesses today have access to more powerful and smarter systems t...| Best customer communication tool for your business on Sociocs
Effective communication is key to ensuring great attendance at your events. Below are 50 event reminder text message templates tailored for various types of events, including Conferences, Webinars, Trade Shows, Workshops, Charity Events, Networking Events, Celebrations, and more. These concise messages are designed to engage attendees and boost participation. Conferences 📢 Don’t miss [Conference Name] tomorrow at [Time]! Join us at [Venue/Link] for inspiring talks and networking. See you...| Best customer communication tool for your business on Sociocs
Promotional messages are a powerful way to engage customers, drive sales, and build brand loyalty. Crafting effective promotional text / SMS messages requires creativity, clarity, and a deep understanding of your audience. In this article, we’ve compiled 100 promotional messages examples across various industries to inspire your next marketing campaign. Whether you’re promoting a sale, launching a new product, or offering a special deal, these examples will help you create compelling prom...| Best customer communication tool for your business on Sociocs
Event reminders are crucial for ensuring attendees show up prepared and on time. A well-crafted reminder can boost engagement and reduce no-shows. Here are practical tips to make your event reminder messages clear, compelling, and effective. 1. Keep It Short and Clear People skim messages, so get to the point. Include only the essentials: event name, date, time, location (or virtual link), and a brief call-to-action (e.g., RSVP or confirm attendance). Avoid overloading with extra details that...| Best customer communication tool for your business on Sociocs
In today’s fast-paced digital world, mobile messaging has become a cornerstone of communication. From personal chats to business outreach, the variety of mobile message types offers unique ways to connect with audiences. Whether you’re a marketer, a business owner, or simply curious about messaging options, understanding these formats can help you choose the right tool for your goals. Let’s dive into the most common types of mobile messages and how they can enhance your communication st...| Best customer communication tool for your business on Sociocs
In the ever-evolving world of healthcare, providing top-tier medical treatment is only part of the equation. Exceptional customer service has emerged as a cornerstone of patient satisfaction, trust, and overall success for healthcare providers. Beyond diagnosing and treating illnesses, the way patients are supported and communicated with can profoundly influence their experience, loyalty, and even their health outcomes. Let’s explore why customer service is indispensable in healthcare and h...| Best customer communication tool for your business on Sociocs
The medical insurance field is witnessing a rapid adoption of new technology-based AI, and the digital economy has ushered artificial intelligence (AI) into the insurance industry. One of the most influential discoveries of the last era is the incorporation of AI-based chatbots, which makes the process of customer support a lot more people-driven and efficient for insurance companies. These pandoras allow companies to substitute regular services with automated services, making them more effic...| Best customer communication tool for your business on Sociocs
In today’s fast-paced digital world, businesses and individuals rely heavily on text messaging to communicate quickly and effectively. Two prominent technologies dominate this space: SMS (Short Message Service) and RCS (Rich Communication Services). While both serve the purpose of sending text-based messages, they differ significantly in functionality, user experience, and potential applications. This article dives into the key differences between RCS and SMS, helping you decide which is be...| Best customer communication tool for your business on Sociocs
The smartphone has become an indispensable part of modern life, seamlessly blending communication, entertainment, and productivity into one handheld device. But how did this revolutionary technology come to be? Let’s explore the fascinating history of smartphones, tracing their development from clunky prototypes to the sleek, powerful devices we carry today. Working prototype of a mobile cellular phone In 1973, Motorola engineer Dr. Martin Cooper and his team created a working mobile phone ...| Best customer communication tool for your business on Sociocs
In an age dominated by digital communication, texting has evolved into an art form of brevity and creativity. Text abbreviations and slang have become the linguistic glue of instant messaging, fostering connection, saving time, and even reflecting the cultural zeitgeist. Whether you’re exchanging memes, coordinating plans, or simply vibing with your friends online or managing business communications, these shorthand expressions are shaping the way we connect. You might be wondering what doe...| Best customer communication tool for your business on Sociocs
Telnyx offers global solutions in communications, IoT, AI, computing, and networking, including SMS and text messaging services. While exploring Telnyx, you may have noticed the need for an easy-to-use front-end to fully leverage the outstanding SMS service provided by Telnyx. Sociocs is an omni-channel communication tool designed with a user-centric interface. By connecting your Telnyx account to our Inbox, you’ll find the easy-to-use SMS interface for Telnyx that you’ve been looking for.| Best customer communication tool for your business on Sociocs
What are social media metrics? Social media metrics are valuable data sets that reflect the performance of a brand’s social media strategy. These measures can tell us how well a brand executes its marketing objectives, from audience attention to sales conversion measures. With this data set’s help, marketers can adjust their plans and optimize content, ultimately improving social media campaigns’ return on investment (ROI). By closely monitoring social media ROI, businesses can fine-tun...| Best customer communication tool for your business on Sociocs
Enterprise Asset Management (EAM) is emerging as one of the paramount management methodologies that define how firms deal with tangible assets and manage organizational processes. Presently, because of the shift in technologies like AI, IoT, and blockchain, the EAM has moved from traditional maintenance techniques to innovative methods that make predictions about failure, efficiency, and costs. Some of these changes are not about the use of advanced technologies but about sustainability, effe...| Best customer communication tool for your business on Sociocs
Automotive repair shop owners grapple with various challenges in managing their operations. While numerous software solutions exist to alleviate the workload for both owners and employees, choosing an ill-suited tool can lead to frustration in day-to-day tasks. In this article, we highlight the most effective software tools tailored for car repair shops. 1. Tekmetric Tekmetric is built to empower your team, modernize your customer experience, and make better business decisions backed by real-...| Best customer communication tool for your business on Sociocs
In today’s hyper-connected world, enterprises must go beyond simply adopting new technologies; they must rethink their entire approach to delivering value. A digital-first strategy involves leveraging digital tools, processes, and mindsets to create agile, customer-centric, and resilient organizations. It’s no longer optional—it’s essential for survival and growth. Digital-first strategies enable enterprises to future-proof their operations by breaking down silos, automating workflows...| Best customer communication tool for your business on Sociocs
Have you ever wondered why certain businesses dominate search results while others barely have an online presence? In today’s world, local SEO has become the covert operation that may make or break your business at large. As more people increasingly use search engines to find services in their vicinity, optimizing your presence online for local searches stops being optional and becomes critical. But here’s the catch: with more businesses investing in local SEO, it is tougher than ever. Ho...| Best customer communication tool for your business on Sociocs
Do you want to save big money while making your business run smoother? Cloud technology is your secret weapon. Picture this: Your whole business running like a well-oiled machine, all from the cloud. And the best part. Companies using cloud tech are cutting their costs by 30%. That’s like getting back $30 from every $100 you spend. Let’s talk about one game-changing cloud tool: cloud video systems. Think of them as smart security cameras that store everything online instead of needing bul...| Best customer communication tool for your business on Sociocs
Cultivating a good software experience is one of the most value-adding steps a development team can take for its customers. It enhances conversion rates, improves customer loyalty, and helps increase customer retention rates. Focusing on user experience right from the start of the development process is a marker of a team that cares about its customers and prioritizes their needs more than anything. But implementing good UX is easier said than done. It takes countless discussions, numerous it...| Best customer communication tool for your business on Sociocs
Do you want to minimize your nonprofit’s environmental footprint while still printing quality materials? With sustainability becoming an ever-growing priority for all, more nonprofits than ever are looking for an eco-friendly printing solution that aligns with their mission and values. But how will you decide which sustainable printing solutions fit your needs while balancing costs and effectiveness? In this article, we’ll take a closer look at the most critical considerations nonprofits ...| Best customer communication tool for your business on Sociocs
Within the contemporary age, innovations in technology are creating a revolution across several sectors, and the automotive industry is an example of this. Real-time vehicle monitoring facilitated by GPS and telematics gives businesses, fleet operators, and personal vehicle owners instant access to vehicle location, performance, and behavior data. Those wanting to enhance efficiency, guarantee safety, and cut down operational costs are rapidly finding this technology to be essential. When equ...| Best customer communication tool for your business on Sociocs
Have you encountered security, complexity, integration, and performance issues when designing B2B eCommerce websites? You deserve high-performance and reliable frameworks to create dynamic and robust storefronts that serve multiple channels. Flexible B2B eCommerce software architecture like .NET has stood out for its agility and reliability in meeting intricate business requirements. Designing your B2B storefronts on this platform has many fascinating benefits. You will realize the design pro...| Best customer communication tool for your business on Sociocs
Protecting your business from cyber threats is becoming more essential. As you know, cyber threats are always advancing; your business is at risk of hundreds of other crippling attacks without the necessary protections. However, there are regulations in the technology sector that you can follow to protect your business. CMMC is one vital regulation framework. The Cybersecurity Maturity Model Certification (CMMC) is not just another regulatory hoop to jump through. It is a critical framework c...| Best customer communication tool for your business on Sociocs
An efficient workspace makes all the difference when you want your team to become more productive. The biggest thing in creating a productive workspace is organizing and supplying it with essentials to allow employees to focus on their work without distractions. However, most people underestimate or overestimate what they need to get their offices up and running, compromising productivity. For this reason, we have created this post of office essentials to save you from struggles in either case.| Best customer communication tool for your business on Sociocs
Code signing pinpoints the organization name or publisher’s details and removes the “Unknown Publisher” security warnings. In a nutshell, it ensures code content integrity and reveals the trustworthiness of the code. One of the biggest challenges with code signing is safeguarding the private signing key linked to the code signing certificate. The key loses both its value and trust if it is compromised. The result? The software you have signed is jeopardized. To put this into perspective...| Best customer communication tool for your business on Sociocs
Running a business is no walk in the park. You need to wear different hats and perform multiple responsibilities, particularly if you’re a solopreneur. Your approach to business operations will determine whether your business will thrive or struggle to grow. For some, the solution to focusing on growth is to outsource aspects of business operations. Thus, the business process outsourcing (BPO) market is rapidly expanding, with stats showing the business process outsourcing market worldwide ...| Best customer communication tool for your business on Sociocs
In the ever-expanding digital landscape, Meta, formerly known as Facebook, stands as a colossus, shaping the way we connect, communicate, and conduct business online. With its diverse ecosystem of platforms and services, navigating the Meta Business universe can sometimes feel like exploring a vast galaxy of interconnected stars. Whether you’re an entrepreneur, marketer, or simply curious about the inner workings of this tech giant, having a comprehensive list of links to Meta’s business ...| Best customer communication tool for your business on Sociocs
Text messaging has become a crucial component of modern communication. With a high engagement rate, it is no wonder that businesses are taking advantage of text messaging to reach their customers and improve their customer experience. Combination of Twilio and Sociocs for business text messaging is the easiest and best way to get going with your customer communication needs. --- Twilio is an industry leader when it comes to SMS communications. It is one of the best options available for busin...| Best customer communication tool for your business on Sociocs
If you are using text messaging for your business in the US, you must have heard about the 10DLC campaign registration requirements for 10-digit local phone numbers by now. Given how much confusion is there regarding the 10DLC registration and cost, we thought of writing this post to simplify the Twilio specific information for you. What is 10DLC? If you are new to the 10DLC campaign requirements, you can read our blog post to know more.| Best customer communication tool for your business on Sociocs
In the dynamic landscape of the sports entertainment business, staying ahead is imperative. Adapting swiftly to the ever-changing industry is key to providing unique experiences for your audience. To guide you toward success, we’ve curated a list of ten tailored marketing strategies for the sports industry, including a tool from Sociocs. 1. Showcase Athlete Stories Harness the marketing power of athlete stories by sharing their backgrounds, achievements, and challenges. This creates a stron...| Best customer communication tool for your business on Sociocs
When you are running a business and looking to attract new customers or engage existing customer, the need would arise to send mass text to multiple phone numbers without using the group messaging. Sending texts to multiple contacts without group message can be easily achieved using Android phone, iPhone, WhatsApp mobile app or a business texting software. This type of texting is helpful in below scenarios: Sharing sensitive information, Personalized marketing and/or discount offers, Appointm...| Best customer communication tool for your business on Sociocs
Online presence is very important for any business with a physical location. In the fast-paced digital landscape, where consumers increasingly rely on online reviews, such as Google Reviews, to guide their decisions, businesses with physical locations find themselves navigating the challenging realm of online reputation. Did you know that a mere one-star improvement in an average online rating can lead to a 5-9% increase in revenue? Online reviews are very helpful for customers to make a deci...| Best customer communication tool for your business on Sociocs
You might be sending and receiving SMS (and MMS) on a daily basis. However, you still might be wondering, what are SMS and MMS? Here we will give you all the information you need to understand what SMS and MMS are and how they differ. What is SMS? SMS stands for Short Messaging Service. The technology was created in the 1980s; however, the first real use took place in 1992 when a test engineer for Sema Group sent a “Merry Christmas” message to a colleague. It was rolled out commercially o...| Best customer communication tool for your business on Sociocs
As a business owner, gaining access to a diverse range of communication channels is crucial for fostering effective connections with both your team and clientele. However, maintaining seamless communication can pose challenges across various scenarios. Consider this scenario: envision the convenience of executing an impromptu email marketing campaign without the need to navigate the complexities of opening your laptop and configuring the entire process. Wouldn’t it be advantageous to compos...| Best customer communication tool for your business on Sociocs
Due to the high open rate of text messages/SMS, bulk text messaging has proven to be an extremely effective means of communication, whether for marketing, promotions, or updates. In an increasingly interconnected world, many businesses are facing a significant challenge. Their target audience, whether customers, patients, or employees, is often composed of non-English speakers, while business owners and employees primarily English speakers. Failing to bridge this language gap is not an option.| Best customer communication tool for your business on Sociocs
In an increasingly interconnected world, communication has become a cornerstone of business, social interactions, and global collaboration. However, increasingly more and more people a business has to interact with are speaking different languages whether they are customers or employees. We has taken a groundbreaking step in overcoming these barriers by introducing real-time chat translation. This innovative feature aims to revolutionize cross-language communication and foster seamless intera...| Best customer communication tool for your business on Sociocs
Vineyards can benefit greatly from constant customer communication in several ways which can help increase sales and club memberships: Building brand loyalty Regular communication with customers, such as through newsletters, social media, or email marketing, helps build brand loyalty. By staying in touch with customers, vineyards can create a stronger relationship with them and make them feel valued, which encourages repeat business. Gathering customer feedback Constant communication provides...| Best customer communication tool for your business on Sociocs
As sports tournaments become more popular and competitive, organizers are always looking for ways to improve communication with coaches, players, parents, and fans. Text messaging has become an effective tool for keeping everyone informed and engaged before, during, and after games. In this blog, we’ll discuss some tips on how to effectively use text messaging for sports tournaments. Build your contact list The first step in using text messaging for sports tournaments is to build a contact ...| Best customer communication tool for your business on Sociocs
As a society, our dependence on Google is on the rise in every aspect of our lives. From making online purchases to finding the right hotel for a vacation and further to researching brands, the number one search engine supports our daily internet activities in numerous ways. Knowing the tips and trick of Google reviews and optimizing the results to help your business climb the rungs of success is a must do for all business owners.| Best customer communication tool for your business on Sociocs
Chat option in Google Maps is one of the offerings of Google Business Messages. If you are not familiar with Google Business Messages, check out our blog post What is Google Business Messages? Google Maps chat is a good way to engage new and existing customers for your business and stand out from the competition. People prefer businesses which are easily reachable. Chat from Google Maps would make your business reachable on a click from Google Search results and Google Maps.| Best customer communication tool for your business on Sociocs
Telegram is a messaging app focused on simplicity, privacy, security, and performance. It became one of the top-5 downloaded apps worldwide in 2022 and now has over 700 million monthly active users. With user activity increasing on Telegram, it is time businesses start benefiting from that user base for their own customer communication needs. There is no official “Telegram for Business” account offered by the messenger, however, the bot account option is what businesses use to create busi...| Best customer communication tool for your business on Sociocs
Twilio is a top business communication platform, well known as an SMS provider with support for sending text messages globally. Given how the SMS messages have a higher open rate compared to other options, it has become a lucrative channel for SMS marketing too. Any SMS service provider you might be using or planning to use, you might have noticed the sending and throughput limits when it comes to bulk SMS due to various restrictions imposed by network providers. This is especially true when ...| Best customer communication tool for your business on Sociocs
People don’t search on the internet, they “Google” it. With Google Business Messages (GBM), now they can send a message directly to you from the search results or maps too. What is Google Business Messages? When customers search for a business on Google website or Google Maps, it shows the result with a lot of information about the business such as address, business hours, reviews, posts etc. Once Google Business Messages is enabled for a business, the result will also show a chat icon ...| Best customer communication tool for your business on Sociocs
10DLC stands for 10-Digit Long Code, basically US 10-digit local phone numbers approved by mobile network operators for Application to Person (A2P) text messaging. If you are using text messaging for your business, you might have heard about 10DLC, and new confusing requirements and details surrounding 10DLC. Here we will try to give a simple explanation of what it means for a business, especially for a business having a low volume of commercial text messages, and use or planning to use Twili...| Best customer communication tool for your business on Sociocs
Building connection with the patients has always been an important business trait for successful clinics. Without any doubt, building a connection involves effective communication, in addition to the excellent outpatient services. After the COVID-19 pandemic, need for customer communication has increased multifold, at the same time dealing with limited staff availability, and possibly flexible staff working hours. Here are the channels a medical or dental clinic MUST use on Sociocs for improv...| Best customer communication tool for your business on Sociocs
Being on WhatsApp Business is important for any business. With 2 billion users worldwide using WhatsApp messenger, it makes sense for the businesses to be where the customers are. Primary way to reply to WhatsApp based customer messages has been using the WhatsApp Business App. This app works very well for small businesses where having only a single user access is not a problem. Some businesses requiring multiple user access apply various work arounds to meet their needs. However, there is an...| Best customer communication tool for your business on Sociocs
Once upon a time, communication was pretty much all verbal. It might have been a phone call or face-to-face, but day-to-day interactions were conducted verbally. That is how the world of business turned, aside from the odd letter or fax. Big decisions and conversations had to be played out, and as such, you could read people with skill. If you were being bluffed, lied to, or people thought you were spinning them a yarn, you’d know instantly.| Best customer communication tool for your business on Sociocs
According to a joint annual report by Hootsuite and We Are Social called ‘Digital 2021’, 2020 saw a spike of social media users, the fastest rate in three years. This puts the total figure of social media users at approximately 4.20 billion around the world, with an annual growth rate of more than 490 million users (13 percent). This means that over half the global population is now on social media.| Best customer communication tool for your business on Sociocs
The Coronavirus pandemic has disrupted the global economy in unprecedented ways. Both large Fortune 500 companies and small businesses are feeling the effects of the crisis. However, it is becoming clear that small businesses are suffering the most and having a harder time to bounce back. Small businesses will need to make changes to their operations and strategy if they want to survive the pandemic. One way to do so is make use of social media and various online resources.| Best customer communication tool for your business on Sociocs
Smartphones have brought about a major change not only in our lifestyles but also in our shopping and marketing patterns. With more and more people getting dependent on their smartphones while making marketing decisions, personalized apps can play a big role in digital marketing. The shift in the pattern of internet usage from desktops and laptops to smartphones, indicates the growing dependence of users on this platform. Hence, the right tools in the form of mobile apps that can make the bes...| Best customer communication tool for your business on Sociocs
The right level of customer service is the primary supporting column of any digital business. Even with the best products in the market, your business will fall behind the competitors if the level of customer service is not high. Good customer service is the key to earn customer loyalty and drive customer retention leading to the expansion of profit margins. But even the most customer-centric companies cannot avoid making mistakes in one way or the other. While smart businesses learn from the...| Best customer communication tool for your business on Sociocs
As digital devices have already become an integral part of our lives, we are constantly connecting with various brands and companies through digital channels. It is a fact that a large section of the population communicates more through the digital networks than they do in person. So the need for an enhanced digital experience for the customers is more than ever before. In the past few years, a whole lot of brands have made significant investments to provide customers the necessary service th...| Best customer communication tool for your business on Sociocs
With the continued advancement of the digital age, the companies are unceasingly adopting their policies to meet the new market requirements. This change is not just being driven by technology but also by the behavior pattern of the customers. Managing customer service in the most effective manner is the key to staying competitive in the market and the concept of digital customer experience plays an important role in this context. The customers are leaving the footprints of their interaction ...| Best customer communication tool for your business on Sociocs
For any business owner listed in Google, negative reviews are dreadful. But the fact remains that it is almost impossible to satisfy every customer and a slip might happen in one arena or the other, generating a negative reaction. This sort of a review can definitely cast a dark shadow on the online growth prospects of any business and can drive away customers from interacting with the business. Once you get over the initial impact of a rough review, you can look into the next layer that invo...| Best customer communication tool for your business on Sociocs
One of the key parameters of any business that can earn you rich dividends in the long run is customer service. As a business owner, completing a perfect sales deal may give you the feeling of having made your customer satisfied but in many cases it is not so. In this technology driven market where businesses need to be sharp in all arenas, the quality of customer service is of paramount importance more than ever. The highly competitive environment has made it difficult for any business to bu...| Best customer communication tool for your business on Sociocs
For most companies, “going digital” has been a keyword in the past couple of years. Though it sounds simple, the entire process is quite complex and needs major shift in workplace culture in every segment of an organization. In fact, it is not simple to explain the concept behind going digital as it varies based on the context of every individual business. By going digital, a business is supposed to make the best use of digital processes and tools to achieve strategic business targets. Wi...| Best customer communication tool for your business on Sociocs
The advent of apps changed the face of mobile phones at a very fast pace and Google had a major role to play in that with their Play Store service. Today the Playstore is a great place for Android app developers to showcase their apps and reach out to a wide variety of customers. Launched in 2008 with a total of 500 apps, the Google Play Store has turned into a behemoth today with over 2.7 million apps.| Best customer communication tool for your business on Sociocs
Now that we have discussed about Google reviews in our previous post, it’s time to take a look at another related and substantially important feature of Google, the Google Questions & Answers. For small businesses, it is often a challenge to stay up to date with the various Business Profile features, including this one, introduced by Google in the past years. Google launched its question and answer section in the middle of 2017 to prioritize meaningful conversations between the businesses a...| Best customer communication tool for your business on Sociocs
With 139 million daily active users Twitter is a platform that should be in focus when it comes to expanding the reach of your business. Twitter works effectively for social marketing and can help your business not only to reach prospects but also to turn them into customers & the customers into repeat buyers. Moreover, it can be your go to option to revamp your customer support which is often the ultimate determining factor for your customer in making buying decisions.| Best customer communication tool for your business on Sociocs
Reaching more potential customers is the basic goal of every business of every size particularly because it is directly related to more sales & revenue generation. However, it is time for businesses to rethink the ways they use to reach their TG. Bombarding your buyers with sales calls are often intrusive & though they might reach the right target customer, the onetime hammering is just not sufficient to drive your sales. So, it is time to look out for options that are non-intrusive & yet yie...| Best customer communication tool for your business on Sociocs
Attending customers over social media platforms & messengers can add a golden feather to your customer service. At one hand it helps your customers to reach you more easily & on the other it helps your business to offer better service at less cost, creating a win-win situation for both. However, the shift from traditional ‘over the call’ customer care to ‘over the web’ service needs few but well-planned steps & encouraging your customers to reach you over social media & messenger is o...| Best customer communication tool for your business on Sociocs
If your business is in the run to grab more customers to scale the heights of success, providing the best Customer Service is sure to be the top-priority in your list. Thankfully, to take your customer service from ‘Okay’ to ‘Wow’ spending more budget is not always necessary but staying abreast with the latest technology is imperative. According to the 2017 Report by State of Global Customer Service, 54% of customers have higher expectations for customer service compared to a year ago...| Best customer communication tool for your business on Sociocs
Facebook’s Customer Chat Plugin, an extension of the Messenger service has come up as a well- discussed alternative for the Live Chat Software on which businesses have been relying for quite a long time. Upgrading your customer service tool with the advent of newer technology is always a welcoming step but before you plan to shift to this new platform all together, you should be fully aware about the pros & cons related to both the applications.| Best customer communication tool for your business on Sociocs
Customer Care is ‘the key point’ that differentiates your business from your competition. Keeping your customers satisfied and happy is the best thing you can do for your customers, as well as for your business. Customer service plays a critically important role in customer retention, which has a direct impact on all the 3 major revenue boosting factors of your business - Brand Value, Authenticity, and Market Reputation. According to Facebook Business, though 7 in 10 businesses surveyed t...| Best customer communication tool for your business on Sociocs
Your customer has been sitting there listening to the same 2-beat lounge music for the past half hour. They are now frustrated, tired and just a few screen-taps away from contacting your competition. The bottom line is simple, in the 21st century, people just don’t like to get tossed around waiting on your response. They prefer getting direct answers from someone who can do it better than a pre-programmed menu system.| Best customer communication tool for your business on Sociocs
SMS & WhatsApp messaging from ActiveCampaign| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
SMS, WhatsApp messaging and Form submissions for Bubble| Best customer communication tool for your business on Sociocs
Send bulk text messages Twilio and Telnyx’s reliable delivery infrastructure Simple and clean app from Sociocs Big saving on messaging cost Ability to reply to incoming messages Sociocs queues handle the rate limits Contact lists Easy setup for 10DLC compliance| Best customer communication tool for your business on Sociocs
This Business Associate Addendum (the “Addendum”) supplements the underlying agreement, including the Terms of Service (collectively “Underlying Agreement”), between Sociocs (“Sociocs”) and its client (“Client”), and is intended to and shall be interpreted to ensure the parties’ compliance with the Health Insurance Portability and Accountability Act and its implementing regulations, 45 C.F.R. Part 164 (collectively “HIPAA Rules”). The terms in the Underlying Agreement sh...| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
SMS & WhatsApp messaging from Customer.io| Best customer communication tool for your business on Sociocs
It goes without saying that Facebook is one of the most important social media channels a business needs. Additionally, Facebook Messenger is one of the most popular messaging platforms in the world with more than 1.3 billion users worldwide. What you get on the Sociocs Inbox by connecting your Facebook Page| Best customer communication tool for your business on Sociocs
| Best customer communication tool for your business on Sociocs
Create rich QR codes with logo for your WhatsApp number using this FREE tool. Works for WhatsApp Business, WhatsApp Web and Personal accounts.| Sociocs
Business texting, messaging app conversations, online reviews management, web chat, online forms, and SMS notifications using an inbox shared by the team.| Sociocs
Sociocs offers a user-friendly frontend for Twilio so that you can get going in minutes with a 2-way SMS inbox, bulk text messaging and SMS marketing.| Sociocs
Discover the best practices for effective SMS customer service for your business. Learn about ways to achieve quality customer support through text messaging.| Sociocs
Use Sociocs interface to run Twilio Bulk SMS marketing campaigns, and reach out to masses without worrying about Twilio API throughput and rate limit.| Sociocs
A web chat / live chat plugin to convert website chat to text / SMS conversation. Better experience for both the customers and the businesses.| Sociocs
