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From:
Restaurant Dive - Latest News
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Chick-fil-A wins on order accuracy, experience at the drive-thru
https://www.restaurantdive.com/news/intouch-insight-drive-thru-ai-speed-satisfaction-taco-bell-chick-fil-a/801721/
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QSR speed of service improved slightly, but mobile orders, app payments and customizations have created more complex transactions, Intouch Insight’s yearly drive-thru report revealed.
