Freshworks analyzed 187M+ tickets from 10,743 organizations in 118 countries to create the most comprehensive view of IT service desk and operations performance. The Freshservice Benchmark Report 2025 gives you the exact benchmarks across 7 core service management metrics, shows how AI is driving results with 76.6% faster resolutions, 65.7% ticket deflection, and 431,270 agent hours saved, and unveils the first-ever Enterprise Service Management benchmarks for HR, Finance, and beyond. ...
