Studies have constantly shown that customers are more loyal to a brand that responds quickly and meaningfully. Are you a brand following these practices? If you aren’t, you are missing out on the biggest opportunity. Your customers don’t remember every detail of your product. But, they will remember how you treated them in their greatest hour of need. If your responses are slow and tone-deaf, customers will walk away. But, if your responses are fast and thoughtful, customers are lik...
