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From:
The Customer Success Café Newsletter
(Uncensored)
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Kion Appoints Brian Wilson CEO: Why CS Should Care
https://www.thecscafe.com/p/kion-brian-wilson-ceo-finops-plus-customer-success
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The CS angle on Kion’s CEO move: FinOps+, AI, and the exact plays to cut waste, prove value, and lift NRR. Templates and metrics inside.
