GUIDES | The Customer Success Café Newsletter | Substack
Top guides on driving Customer Success. Click to read The Customer Success Café Newsletter, a Substack publication with thousands of subscribers.| www.thecscafe.com
Top guides on driving Customer Success. Click to read The Customer Success Café Newsletter, a Substack publication with thousands of subscribers.| www.thecscafe.com
Silent churn is draining SaaS revenue. Discover how CS leaders fix onboarding to protect renewals and accelerate careers into $120k+ roles.| www.thecscafe.com
Discover the perfect customer onboarding checklist to ensure a great experience for your new customers. Simplify the process and help them get started easily.| www.thecscafe.com
Get my comprehensive Customer Success Plan Template for free! 14-point plan, case study, and industry tips included. Subscribe to CS Café for instant access.| www.thecscafe.com
Why uniting CS, Services, and Education under a CCO changes outcomes. Practical steps to copy the model and lift renewals.| The Customer Success Café Newsletter
The CS angle on Kion’s CEO move: FinOps+, AI, and the exact plays to cut waste, prove value, and lift NRR. Templates and metrics inside.| The Customer Success Café Newsletter
Run a predictable 4-week cadence for red accounts: triage, executive reset, proof of value, decision checkpoint. Download the tracker, scripts, and agenda.| The Customer Success Café Newsletter
Use value metrics, a simple 60/30/10 model, and segment thresholds to forecast renewals and cut false positives. Templates and calculators included.| The Customer Success Café Newsletter
Healthcare proves the AI copilot pattern. Steal a 30-60-90 rollout, metrics, and templates to lift activation and renewals.| The Customer Success Café Newsletter
The security bar is rising. Turn proof into speed, AI into execution, and risk into a renewal advantage with this 30-day CS plan.| The Customer Success Café Newsletter
Stop blasting your whole book. Score accounts with R-Score, target real advocates, and ship a 30-day plan. One qualified referral can pay for a year.| The Customer Success Café Newsletter
The signal for CS: security + outcomes. Get templates, scripts, and a 30-60-90 plan to speed value and power renewals.| www.thecscafe.com
A step-by-step CS playbook: peak triggers, a 24-hour Proof Pack, a 7-day activation sprint, and Risk Kill—used by 4,300+ pros to protect revenue early.| The Customer Success Café Newsletter
Key shifts from NY CS Week, plus a practical 30‑day plan to tie CS to revenue, lift NRR, and standardize onboarding.| The Customer Success Café Newsletter
Funding sets new customer standards. Use this moment to tighten lifecycle automation, community advocacy, and reliability.| www.thecscafe.com
Discover how to conduct impactful Executive Business Reviews. Our comprehensive guide helps CSMs strengthen relationships and drive strategic growth.| www.thecscafe.com
67% of QBRs fail to deliver value. Learn how industry leaders are transforming customer reviews with proven frameworks for success. Check these out now!| www.thecscafe.com
Skip the chaos. The Single-Owner Renewal System shows who owns the deal, the fields to lock, and a 90-day runbook you can install in 30 minutes.| www.thecscafe.com
Discover the power of customer success with these 5 crucial SaaS metrics. Learn how to measure, analyze, and boost your performance for long-term success.| www.thecscafe.com
ServiceNow exec joins a governance board. What it means for CS—and how to turn velocity, failure rate, and rollback time into renewal math. Templates inside.| www.thecscafe.com
Defend price, protect margin, and close renewals with confidence. Free overview + premium pack: scripts, ROI calculator, and objection playbooks.| www.thecscafe.com
Real-time AI is here. Use this playbook to fix onboarding, automate repeat work, and turn performance gains into renewal wins.| The Customer Success Café Newsletter
Get the ‘what & why’ plus premium ‘how’: agent use cases, prompts, guardrails, and a 30-60-90 rollout to lift activation, deflect tickets, and grow NRR.| The Customer Success Café Newsletter
Compliance delays kill time‑to‑value. Here’s the 30‑day CS plan to turn AI agents into faster onboarding, fewer blockers, and stronger renewals.| The Customer Success Café Newsletter
Steal the TAPE system: trigger micro-surveys at value moments, close the loop in 7 days, and boost replies 2–3x. Works best for B2B SaaS; minimal setup.| www.thecscafe.com
See the signal behind the hire and unlock the full 90‑day plan, templates, alerts, and QBR pack for real savings.| The Customer Success Café Newsletter
Two hires, one message: customer-led growth at scale. Get the CS plays for onboarding, handoffs, and retention.| The Customer Success Café Newsletter
Procare named Sam Loveland CCO. See the signal behind the hire and copy a 90‑day plan: onboarding wins, CS Ops, and proof of value.| The Customer Success Café Newsletter
What it means for media + the “HOW” behind fast value, clean onboarding, and CFO‑ready proof—templates, scripts, and dashboards inside.| The Customer Success Café Newsletter
What Landbase’s raise signals for CS, plus a 30‑day plan: signals, pilots, metrics, and outcome‑based pricing.| The Customer Success Café Newsletter
What and why behind AmplifyMD’s raise. Premium: the how—KPIs, routing rules, scripts, and ROI math to build coverage you can trust.| www.thecscafe.com
AI agents change how we price software. Here’s the CS playbook to prove outcomes, align with finance, and protect NRR.| www.thecscafe.com
Battle-tested CS playbooks to cut churn, protect revenue, and land $120K–$200K roles — trusted by 4,300+ pros. Click to read The Customer Success Café Newsletter, a Substack publication with thousands of subscribers.| www.thecscafe.com
(Bookmark This) Here are the secrets to scaling customer success like a pro. This guide covers everything from automation to cross-functional collaboration, empowering you to deliver exceptional customer experiences at scale.| www.thecscafe.com
Rillet’s AI ERP is a wake-up call: fix invoicing, cut dispute time, drop DSO, and protect renewals. Steal our 60-day pilot and CFO-ready dashboard.| www.thecscafe.com
Transform tough customer escalations into retention wins. Get expert frameworks, scripts, and tools trusted by 4,300+ CS leaders. Download your toolkit now!| www.thecscafe.com
Discover the exact framework CME Group used to acquire 75,000 customers in one year by focusing on outcomes first. Plus: get their 12-week implementation playbook.| www.thecscafe.com
Build a CS Playbook in 5 easy steps that will drive long-term loyalty, growth, and success for your business.| www.thecscafe.com
Discover practical tips, industry-specific templates, and expert insights to create powerful customer success plans. Boost retention and drive value. Free and premium content.| www.thecscafe.com
Stop chasing urgent requests and start building strategic influence. CS pros use this system to grow comp while reclaiming time and respect.| www.thecscafe.com
Install in 90 minutes. Download macros, QA, dashboards, and AI hooks. Options-first replies that reduce escalations and protect renewals.| www.thecscafe.com
Turn finance’s AI shift into CS wins—cleaner renewals, earlier risk signals, and CFO-level proof in every QBR.| www.thecscafe.com
Battle-tested CS playbooks to cut churn, protect revenue, and land $120K–$200K roles — trusted by 4,300+ pros. Click to read The Customer Success Café Newsletter, a Substack publication with thousands of subscribers.| www.thecscafe.com
Learn why Glassdoor might not be trustworthy and discover alternative methods to research potential employers before your next job interview.| www.thecscafe.com
