After this week’s announcement of Baker & Taylor’s impending closure, multiple sources have used one descriptor for the situation at the company: “chaotic.” Staffers, even those in supervisory positions, report that they do not have any information about what the “wind down” of the company will look like. It is unclear whether books are still shipping to accounts, whether customers will get refunds, or whether books will be returned to publishers. Employees also don’t have langu...
