Josh Clark Product leaders call me for all kinds of reasons. Sometimes it’s to help invent and build a next-generation product, other times to train their team in the latest design methods. But lately, there’s one call I get more than any other: “We’re facing a big shift, and we’re not sure what to do next.” The specifics vary but the themes are the same: Why don’t our products and processes work like they used to? What does AI mean for our business and our customers? How do we ...
