During National Customer Service Week, we held an exclusive webinar Introducing The Academy, the learning and development hub of The Institute. The session was led by Samhita Ganguly, our Head of Academy and provided an overview of the Academy’s training programmes, featured real-life case studies from member organisations that demonstrated their impact in practice. It… The post Recording of our NCSW: Introducing the Academy – Webinar appeared first on Institute of Customer Service.
