During National Customer Service Week, we held an exclusive webinar Introducing The Academy, the learning and development hub of The Institute. The session was led by Samhita Ganguly, our Head of Academy and provided an overview of the Academy’s training programmes, featured real-life case studies from member organisations that demonstrated their impact in practice. It… The post Recording of our NCSW: Introducing the Academy – Webinar appeared first on Institute of Customer Service.| Institute of Customer Service
Each year, National Customer Service Week provides an opportunity to celebrate everything that makes up our Service Nation: the individuals, teams, and organisations that each bring genuine value to people, communities, and the economy through a commitment to service excellence. These celebrations feel especially meaningful this year, offering us not only a chance to recognise… The post National Customer Service Week – and beyond appeared first on Institute of Customer Service.| Institute of Customer Service
To wrap up a fantastic National Customer Service Week, we hosted an engaging session on strategies for creating standout awards entries. The session was led by David Dagger, Director of Communications & Corporate Affairs, and featured expert insights from Catalina Zaharia, Customer Experience and Quality Assurance Manager at Cabot Financial and Mike Faulkner, Chair of… The post Recording of our NCSW: Award Entries Top Tips – Webinar appeared first on Institute of Customer Service.| Institute of Customer Service