In a Nutshell: Chatbots = Simple & Fast- Great for FAQs, appointment bookings & routine customer support. Conversational AI = Smart & Scalable- Uses NLP and machine learning to understand context, personalize replies & handle complex interactions. Key Difference- Chatbots follow rules; Conversational AI learns, adapts & delivers human-like conversations. Business Impact- Chatbots cut costs […] The post Which is Better for Your Business in 2025- Chatbots or Conversational AI? appeared first ...
