I see that many people have this same issue. We were charged for two phones that we returned. Verizon removed the charge for one phone but left the other. I called (because my bill was due and was $1400). They said it would be removed, instructed me to turn-off my autopayment. I did and waited for the device payment to be removed. It was not and my service was disrupted. NOW, I can't even get anyone on the line without paying the past due of $1300. I have now spent hours on the phone trying t...
