Today, October 28, 2025, around 2:30 p.m. Pacific Time, my ex-husband called Verizon and gained access to my account to make changes. He had attempted to do so a couple of days earlier, but his access was denied by a Verizon representative. Today, however, he was able to gain access through a Veriz...| community.verizon.com
I mean, whats going on. I was told Sunday this would be taken care of. Nope. Chat rep tonight said the account would be credited for double billing. Nope. Help please, 3rd time hopefully the charm? Please help! finally corrected| New board topics in Verizon Community
What a rip off. I had no idea that there was a difference between Verizon stores and they charged me over $500 at the store to then get another bill for over $600. When I called Verizon about my bill so was told there was nothing they could do because it was done at an authorized store and when I went to the store they told me there was nothing refund. What a fraud and breach of trust to have never explained all these charges and now I have to pay over $1,000 for something that could have cos...| New board topics in Verizon Community
I mean, whats going on. I was told Sunday this would be taken care of. Nope. Chat rep tonight said the account would be credited for double billing. Nope. Help please, 3rd time hopefully the charm? wrong forum, sorry| New board topics in Verizon Community
I am unable to redeem my Amazon gift card. When I go to my "Home Offers" page and click to redeem my gift card, I am redirected to a page that says: Bad Request Your browser sent a request that this server could not understand. Size of a request header field exceeds server limit. This happens 100% of the time.| New board topics in Verizon Community
I got a prepaid moto g play only as a gaming phone because I have a phone already but I can't play games on it because it overheats to fast so I was wondering how to bypass the action process but I don't see a skip button and it won't let me Connect it to wifi| New board topics in Verizon Community
I have no cell service at work. I am hooked up to wifi and can only get text messages within the work area. However, anything external, I can not receive text, calls, or personal emails throughout the day. What can I do about this. Verizon needs to step up their game on towers.| New board topics in Verizon Community
Hi, im having lots of issues transferring a line from a verizon business account to my personal account. The account owner of the business account has initiated the transfer and I got a transfer number and pin but im unable to accept it even after selecting a plan. I get an error that says to reach out through chat and no one is able to help me in chat. I’ve called the transfer of service team many times and they created a ticket but nobody has replied to the ticket even after 3 days even t...| New board topics in Verizon Community
How is it that I schedule a payment arrangement days in advance and you shut my service off today? Why would you do this after your rep verified I would be good until my payment arrangement date??| New board topics in Verizon Community
Hi I was wondering where I have to go to get the promo code for the website to redeem for the gift cards or if I did something wrong. thank you very much.| New board topics in Verizon Community
I’ve been a customer with Verizon in some capacity for the last 15 years. I had issues with my internet and was told I needed a new modem and router because the software was out of date. Turns out the representative just wanted the commission. Anyways I returned all my equipment to the store because I am autistic and asked the rep for help and they said to leave it with them. Now they’re charging me 375 for “unreturned” equipment. I’ve gone to the store. I’ve called customer servi...| New board topics in Verizon Community
Not sure if anyone else has seen this.. I recently applied for and received the Verizon Visa Credit Card and the rewards system has somehow become linked to an old Verizon account I had, rather than the current account which I used to apply for the card. When I log into the old account (login still active for some reason) I can see the rewards dollars and info, but when I go to the same section of the account portal with my current account it simply asks me if I'd like to apply for the ca...| New board topics in Verizon Community
Why do they offer a payment plan, charge you $26 per device for the line reactivation fee, and THEN suspend your account before the agreed upon payment date? I can't even talk with a person about this because they prevent you from talking to a live agent until the bill is paid? This is beyond a joke and I have never been more frustrated over the service being received.| New board topics in Verizon Community
connect contact to A directly to check inventory. Keep getting corporate and incorrect information about the inventory at the store. I’ve made three trips to the Verizon store so far with no success to exchange my phone. I was told they can add shipped the phones to the stores for an exchange because of network errors on VERIZON‘s account. By pouring, our phone numbers was a problem because of mixing up EMI numbers the paper that was sent for my orders did not identify the phones and the ...| New board topics in Verizon Community
Verizon Team, We are a new build out on Eastcliff Drive in Fair Oaks Ca, 2 neighbors already switched to ATT due to bad service. I have an extender in my home provided by VZW but it becomes worthless if the internet is down. Can you guys please send a tech out here? It’s sad that the rest of the town as pockets of 5GUW and we live with practically zero bars in our area.| New board topics in Verizon Community
I made a payment arrangement last week for them to disconnect my service this week. Then to be told to restore my service I wiuld have to pay the full balance. What's the point of a payment arrangement If It is still going to get disconnected seems suspicious to me!| New board topics in Verizon Community
I see that many people have this same issue. We were charged for two phones that we returned. Verizon removed the charge for one phone but left the other. I called (because my bill was due and was $1400). They said it would be removed, instructed me to turn-off my autopayment. I did and waited for the device payment to be removed. It was not and my service was disrupted. NOW, I can't even get anyone on the line without paying the past due of $1300. I have now spent hours on the phone trying t...| New board topics in Verizon Community
I recently upgraded to the iPhone Air after switching to Verizon, but due to persistent battery issues, I initiated a return before the deadline of November 2nd. At the same time, I placed an order for the iPhone 17 Pro Max (256GB, Deep Blue), and was assured that it would be delivered before November 2nd. However, upon checking the order status, I now see an expected delivery date of November 7th. This means I may be left without a phone for nearly a week, or possibly longer if there are fur...| New board topics in Verizon Community
Had an obsolete plan with verizon for years, been with them for like 18 years. 7 lines on the account, finally decided to upgrade and switch to the individual plans. Got 4 ultimate unlimited with trade in and new phones and 3 ultimate plus with no phone upgrade. I did it with sales over the phone from verizon, not in store. It took literally 4 hours, I spoke with someone in the. loyalty department too and before proceeding we made sure the monthly cost would be similar to what we were already...| New board topics in Verizon Community
I redeemed my Verizon gift card on 10/13/2025. Verizon said I would get an email with the rewards card in 7-10 business days. Still NO email with the card. I am supposed to get a $100 Amazon gift card - I have tried in the app, on my Mac and on a Chromebook and when I click the Amazon Gift Card link I get. 400 Bad Error. VERY FRUSTRATED WITH VERIZON. I had COX for years and was so much easier to deal with. Verizon - can you please help me?| New board topics in Verizon Community
Just went through an absolutely ridiculous experience over the last 2+ months. As a former Verizon employee, I am ashamed that this is what now goes on. I've been a customer for 12+ years. Recently upgraded my phone, and went into the store to return the old phone. The sales rep told me that there w...| community.verizon.com
Went through a promotional trade in with my 13 pro max for the 17 pro max. Verizon constantly promoted this every time I logged in. I took the bait and went through the trade in process, which alone was a hassle I ordered my phone to be picked up in Redmond, OR store only to have them call and tell...| community.verizon.com
On September 22, 2025, I went to the Verizon store after being contacted by them the day before to say that I should upgrade my Samsung S21+ phone because soon there would be nothing to offer for an upgrade. Anthony told me I could upgrade to the Google Pixel 10 or the Samsung 25+ for $1,000 trade o...| community.verizon.com
I’m curious if most GSM-based GPS trackers save location history when there’s no network. Do they upload it once signal returns, or is data lost? Would love to hear from people who’ve tested this.| community.verizon.com
Was told today that I would receive my full refund for what I paid for a certified pre-owned iPhone 15 pro Max and a Apple ultra to watch certified pre-owned also well they haven't gave me my refund I paid on October 3rd of 2025 it's now October 25th 2025 and they also said that they would go ahead ...| community.verizon.com
Formal Escalation – Repeated Billing Discrepancies and Request for Refund via Prepaid Mastercard 10/24/2025 4:23pm EST Verizon FiOS Corporate Customer Relations Team, I am submitting this as a formal escalation regarding repeated billing discrepancies on my Verizon FiOS Home Internet account. ...| community.verizon.com
I’ve been a loyal Verizon customer for over 22 years, but my recent experience was deeply disappointing and unacceptable. On October 19, I placed an order for a phone with in-store pickup, expecting it to be ready within two hours. Days passed, and I still hadn’t received the device. The store staff...| community.verizon.com
Ask, learn, and discuss products and services with your peers in the Verizon Community| community.verizon.com
I bought a new iPhone 15 pro in the Verizon website in January. After almost a year my phone status is "Carrier lock: SIM locked", whereas by Verizon policy it should have been unlocked automatically after 60 days, i.e., it should have displayed "Carrier lock: No SIM restrictions" (link to their pol...| community.verizon.com
