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From:
Nielsen Norman Group
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Usability 101: Introduction to Usability
https://www.nngroup.com/articles/usability-101-introduction-to-usability/
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What is usability? How, when, and where can you improve it? Why should you care? Jakob Nielsen defines key usability concepts - give to your boss or anyone else who doesn't have much time, but needs to know basic usability facts.
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