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userresearch.blog.gov.uk
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How we use user research to inform Service Manual guidance – User research in government
https://userresearch.blog.gov.uk/2021/06/03/how-we-use-user-research-to-inform-service-manual-guidance/
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In this first of two blog posts, Alison Foley shares the user research approach and various methods her team has used to inform guidance.
