I hate to keep banging on about this, but it still confuses me why brands using direct mail continue to post using poor-quality data. We’ve all received it—the catalogue for the previous resident, the duplicate mailer that shows up a week apart, the promotional offer for someone who passed away years ago. It’s more than just annoying; it’s a massive waste of resources. Sending mail to bad addresses, deceased individuals, or people who no longer live at that location is like throwing m...| The Software Bureau
When it comes to customer data, accuracy isn’t a “nice to have” — it’s the difference between reaching your audience and wasting money. Out-of-date or inaccurate contact data drives up costs, damages customer relationships, and makes your organisation look sloppy. Let’s put it into perspective: last month alone, Royal Mail made 57,442 changes to the [...] The post Why Keeping Contact Data Up to Date Is Business-Critical appeared first on The Software Bureau.| The Software Bureau
At The Software Bureau, we’ve been at the forefront of data marketing innovation for over a quarter of a century. Our journey began 25 years ago, and since then, we’ve grown into a dynamic team of 19 dedicated professionals, each playing a crucial role in our continued success. We’re not just another software company; we’re pioneers, creating ground-breaking solutions that revolutionise the data marketing landscape. Our commitment to excellence is reflected in the longevity of our tea...| The Software Bureau
The Software Bureau are the leading provider of data software and services to mail producers, printers data bureaus, charities and data teams.| The Software Bureau
Marketing budgets in Q2 2025 grew at their fastest rate in over a year, with a net balance of +5.5% according to the latest IPA Bellwether Report. After months of uncertainty, marketers are putting money back on the table—but with a clear focus: driving revenue. And it’s not flashy TV or brand-building fluff that’s leading the charge. The real growth? It’s in sales promotions and direct marketing—the channels that get results, fast. 💥 What’s Fuelled the Growth? 1. Sales Promoti...| The Software Bureau
When it comes to data cleansing, volume matters. But so does variety, speed, security, and, above all, accuracy. At The Software Bureau, we manage a portfolio of suppression and home mover data so vast that it clocks in at around 500 million records—and growing. Every single one of these records comes from a trusted, vetted [...] The post Handling Half a Billion Records: The Power Behind Our Data Cleansing Engine appeared first on The Software Bureau.| The Software Bureau
I recently tuned in to a superb webinar hosted by John Watson (Chair and Group Chief Executive) and John Eversley (Managing Director) from WPNC. For anyone in the charity direct mail space, these two need no introduction. John Watson has been a giant in our world for decades — in fact, he’s been leading from the front since I first cut my teeth in direct mail over 30 years ago. His reputation precedes him, and rightly so. It was a treat to hear his perspective once again. The session cove...| The Software Bureau
The Software Bureau, a leader in data processing automation and hygiene services, has today announced a strategic partnership with Kickbox, a global provider of email verification technology. This collaboration introduces a new batch email verification service within The Software Bureau’s industry-leading Data Bureau service. The integration allows organisations to verify large volumes of email addresses before broadcast, helping ensure cleaner, more accurate data sets, enhanced deliverabil...| The Software Bureau
The recently passed Data (Use & Access) Act 2025 has hit a nerve across industries, with concerns mounting over its impact on UK businesses and their vital data flows with the EU. While the Government insists the new law will simplify compliance and boost innovation, critics – including the Law Society of England & Wales [...] The post UK’s Data Deal with EU at Risk as New Law Sparks Industry Debate appeared first on The Software Bureau.| The Software Bureau
On 11 June 2025, UK Parliament completed the final round of “ping‑pong” over the Data (Use and Access) Bill in the House of Lords, paving the way for Royal Assent and its conversion into the Data (Use and Access) Act 2025 This is a major milestone in updating the UK’s data protection landscape post‑Brexit—and it signals that smart, responsible data use is now firmly on the national agenda. What You Should Know The Act introduces several important refinements: A staggered roll‑ou...| The Software Bureau
Royal Mail Marketreach’s Totally Mailed It campaign is back—and it’s bigger than ever. This time, they’ve brought marketing heavyweight Mark Ritson on board to champion direct mail’s proven role in high-performing, multichannel campaigns. Ritson joins a powerful line-up of industry advocates including Rory Sutherland (Ogilvy), Nathan Ansell (Waitrose), and Andrew Tindall (System1), all making the case for mail as a modern, measurable, and meaningful channel. The campaign itself is r...| The Software Bureau
Earlier this month, cybersecurity researcher Jeremiah Fowler uncovered an unsecured database containing over 184 million login credentials. This trove included usernames and passwords for major platforms such as Google, Apple, Microsoft, Facebook, Instagram, and Snapchat, as well as sensitive data from bank accounts, health services, and government portals. Alarmingly, the database was unencrypted and publicly accessible, making it a “cybercriminal’s dream”. Closer to home, you can’...| The Software Bureau
The UK’s advertising and marketing industry has just delivered a resounding message of economic strength. According to Advertising Pays 2025, a landmark report from think tank Credos, British businesses invested a record £66.6 billion into the sector in 2024. A Critical Economic Contributor The sector contributed £109 billion in gross added value (GVA), representing 4% of the entire UK economy. It supported over 1.7 million jobs and reached into nearly two-thirds of all UK businesses. In ...| The Software Bureau
On 14th May 2025, the UK’s Data (Use and Access) Bill reached a critical stage in Parliament, following heated debate over its implications for AI, copyright, and how data is shared. While the headlines have focused on creative rights and artificial intelligence, there’s a bigger picture emerging — one that matters to anyone involved in managing, using, or maintaining quality data. Originally introduced in late 2024, the bill aims to improve how data is accessed and used across the publ...| The Software Bureau
At The Software Bureau, we welcome the Market Research Society’s Campaign for Better Data. While it may sit adjacent to our core area of data processing, we believe the campaign’s central theme — building trust and credibility in data — is critical across every part of the marketing and insight ecosystem. With the UK Government positioning the nation as a leader in AI, the spotlight is rightly falling on the quality of the data feeding these tools. As recent studies have shown, there...| The Software Bureau
New stats out this week show that last year EU regulators imposed over €1.2 billion in fines for data protection violations, including a €310 million penalty against LinkedIn for unlawful data processing practices. While the ICO has taken a more restrained approach, issuing fewer fines in 2024, the message is clear: data governance lapses can lead to significant financial and reputational damage. In this regulatory climate, many marketers are rightly embracing automation to streamline ...| The Software Bureau
April 2025 hasn’t been kind to marketers. Between economic jitters, tariff threats, and increased business taxation, UK companies are re-evaluating where they spend—and where they can see tangible returns. The latest IPA Bellwether Report for Q1 2025 confirms the squeeze, marking the first overall decline in UK marketing budgets in four years. While main media channels like out-of-home and audio have seen significant cuts (with a net balance of -6.7%), direct marketing bucks the trend. Bu...| The Software Bureau
The Shift from Moving to Improving New research reveals that the traditional pattern of moving up – or down – the property ladder is being replaced by a trend for staying put and adapting the current home to suit evolving needs. According to The Way We Live Now 2025 report from B&Q, flexible working and multigenerational living are driving a major rise in DIY. Nearly two-thirds of families have remodelled their homes to accommodate changing needs, and many now see their current property a...| The Software Bureau
Once a Silicon Valley darling, DNA testing company 23andMe has now gone into administration—leaving behind not just a troubled balance sheet, but a trove of highly sensitive personal data. Millions of customers entrusted the firm with their genetic information, family histories, and health predispositions. Now, the burning question: what happens to that data? The debate has ignited fears over data ownership, consent, and corporate accountability. In the UK, administrators are bound by GDPR,...| The Software Bureau
According to a study by Adlook marketers and agencies are wasting budgets and raising privacy concerns by relying on outdated demographic targeting. The research reveals major flaws in traditional segmentation methods based on age, gender, income, and lifestyle, highlighting the need for more accurate, privacy-conscious solutions. The Flaws in Demographic Targeting Adlook surveyed 1,325 online consumers to determine if they identified with the socio-demographic segments assigned to them throu...| The Software Bureau
Direct mail continues to be one of the most effective marketing channels, with the latest JICMail data revealing that 77% of mail was read or looked at in Q4 2024—an all-time high since tracking began. At a time when digital channels are becoming more saturated and ad fraud is on the rise, mail has proven its ability to cut through the noise and drive meaningful consumer action. Unmatched Engagement and Response Rates JICMail’s data highlights the growing impact of mail across various ind...| The Software Bureau
As artificial intelligence continues to reshape industries, concerns are growing that charities are being left behind in the race to harness its potential. To address this, a new AI ‘Charity Task Force’ has been launched, aiming to champion the responsible, inclusive, and collaborative use of AI within the sector. A Collective Voice for AI in the Charity Sector The task force is set to tackle several key priorities: Acting as a unified voice advocating for AI adoption in the charity secto...| The Software Bureau
When we talk about data hygiene, many think of marketing—clean contact lists, accurate segmentation, and reduced direct mail returns or email bounce rates. But poor data hygiene isn’t just a marketing headache. An article by Cybersecurity expert, Josh Nadeau, published this week, reminds us that it’s actually a company-wide risk that impacts security, compliance, and decision-making. Understanding Data Hygiene Data hygiene, or data cleanliness, is about ensuring that all organisational ...| The Software Bureau
The UK government has unveiled an ambitious plan to harness artificial intelligence (AI) as a catalyst for national renewal, aiming to revolutionise public services and boost economic growth. However, a critical component of the success of this initiative will be the emphasis placed on data quality and hygiene, which serve as the foundation for effective AI implementation. The Importance of Data Quality and Hygiene in AI High-quality, well-maintained data is essential for training AI models t...| The Software Bureau
Happy New Year! As we step into a shiny new January, it’s the perfect time for reflection and setting intentions not just personally, but professionally too. For marketers, the start of the year presents a prime opportunity to realign strategies and embrace new approaches that drive success. The annual CMO Barometer 2025, a collaboration between Serviceplan Group and the University of St Gallen (HSG), reveals that this year CMOs will need to harness three essential superpowers to thrive—o...| The Software Bureau
In Conversation with MS Society: Exclusion is Key – It’s Not What They Want, It’s What They Don’t Want That Counts In the increasingly tricky world of data management, the key to success often lies in the details of what you exclude rather than what you include. This principle is nowhere more critical than in the charitable sector, where sensitivity and precision in data handling can significantly impact both operational effectiveness and the well-being of those they serve. We recentl...| The Software Bureau
