A recent focus on digital strategy in ecommerce has changed what the customer journey looks like, from how brands attract customers to how they continue to reach them after a purchase. The pandemic has shifted post-purchase expectations — consumers expect a more personalized, relevant-to-them experience that goes beyond checkout. For retailers, this creates ample opportunity […]| Retail TouchPoints
Food and beverage brands already know the value of reaching grocery shoppers digitally. Grocery ecommerce is transforming the entire shopper journey.| Retail TouchPoints
Many consumers are still spending more on the things that matter to them — health and wellness, quality of goods or something that brings them joy.| Retail TouchPoints
Discount variety chain Dollar General is looking to self-checkout as a way to “leverage and reinforce our position as a low-cost operator,” COO Jeff Owen told analysts on the company’s Q1 earnings call on May 26, 2022. Dollar General already has self-checkout kiosks in 8,000 of its 18,000 stores and plans to increase that number […]| Retail TouchPoints
Instagram is quickly becoming the channel to reach shoppers and develop influencer marketing strategies that pay off: 72% of users report making purchase decisions based on something they saw on Instagram; Compared to Snapchat (1%), Twitter (3%), Pinterest (22%) and Facebook (23%), the platform has the most influence on shopping habits, at 51%; and 71% […]| Retail TouchPoints
As retail media matures beyond search to offsite and upper-funnel channels, the need for more precise campaign performance is becoming apparent.| Retail TouchPoints
Google has announced several new advances in AI-powered shopping, including agentic checkout and enhanced virtual try-on capabilities.| Retail TouchPoints
Google will continue to offer users third-party cookie choice in privacy and security settings, but will not roll out a standalone prompt for these cookies.| Retail TouchPoints
Veteran marketer Sarah Crockett (formerly DSW, now Carter's) shares her hard-won wisdom on connecting with consumers in turbulent times.| Retail TouchPoints
To optimize employee wellness, companies must not only create a safe space for all employees but also ensure it is ingrained in their company culture.| Retail TouchPoints
The ability to see in real time what is and is not on store shelves has moved beyond a routine operational issue to become a strategic imperative.| Retail TouchPoints
Retailers face unique challenges with tenant migrations; with customer experience on the line, any downtime can result in immediate financial and impact.| Retail TouchPoints
HandsFree Labs, the company behind “hands-free” footwear brand Kizik, has sued Skechers for patent infringement.| Retail TouchPoints
In this climate of rising costs and tariffs, CRM (customer relationship management) and loyalty marketers have a critical role to play.| Retail TouchPoints
The top-performing retail TV ads so far this year offer insight into what consumers are responding to today.| Retail TouchPoints
Kizik's desire to bring its unique try-on experience to as many people as possible is a key reason why the brand is hitting the road for an eight-city tour.| Retail TouchPoints
Retail news, industry trends, business news and reports for retail executives covering customer experience, store operations, machine learning, digital commerce - Retail TouchPoints| Retail TouchPoints
JULY 26, 2023 UPDATE: Dream on Me has confirmed that it has purchased the rights to 11 BuyBuy Baby store leases. The price was $1.17 million, according to CNBC. A court hearing to finalize the purchase is scheduled for July 28, 2023. “Based on the final store count, we would like to open the stores […]| Retail TouchPoints
Bed Bath & Beyond has filed for Chapter 11 bankruptcy protection and will implement an orderly wind-down of its businesses while seeking a potential buyer.| Retail TouchPoints
BuyBuy Baby will soon return to both digital and physical retail, less than four months after it was purchased out of bankruptcy.| Retail TouchPoints
Less than a year after reopening 11 physical stores, BuyBuy Baby plans to go digital-first and close all its brick-and-mortar locations.| Retail TouchPoints
Beyond, Inc. has raised concerns about The Container Store's ability to secure the financing needed for the partners' deal to go through.| Retail TouchPoints
Layoffs at Beyond, Inc. and the firing of its Chief Product Officer hint at a new direction for the company, which owns Bed Bath & Beyond.| Retail TouchPoints
With Overstock back in business, new Executive Chairman Marcus Lemonis has laid out the specifics of how the business will move forward| Retail TouchPoints
Beyond, Inc has entered a partnership with Kirkland’s to bring the currently online-only Bed Bath & Beyond back to brick-and-mortar.| Retail TouchPoints
Target and Ulta Beauty have announced a strategic long-term partnership to launch a shop-in-shop concept, dubbed Ulta Beauty at Target, that will offer both established and emerging prestige brands online and in select Target locations nationwide beginning next year. Ulta Beauty at Target will debut at more than 100 Target locations starting in 2021, with […]| Retail TouchPoints
Delivery is complex, but getting it right offers rich rewards: 90% of consumers will repurchase from a brand offering a positive delivery experience.| Retail TouchPoints
Social media, particularly visual content, increasingly serves as a gateway to product purchases, and not just online. A total of 76% of consumers have purchased a product they saw in a brand’s social media post: 11% bought immediately;44% bought later online; and 71% of marketers want to learn more about Instagram. 21% bought later in […]| Retail TouchPoints
Beyond, Inc. — the owner of BuyBuy Baby’s former sister brand Bed Bath & Beyond — will reunite the brands with a $5 million acquisition.| Retail TouchPoints
With as many as 96% of global shoppers having left a store without making a purchase on at least one occasion, it’s up to retailers to understand exactly what prevents consumers from buying. It’s not simply that these shoppers couldn’t find the products they sought, though that is a key reason. The 2018 Global Path […]| Retail TouchPoints
While price continues to be a major factor in purchase considerations, shoppers are increasingly paying close attention to the values of the brands they shop, according to new Harris Poll research commissioned by Google Cloud. The study found that a staggering 82% of shoppers want a brand’s values to align with their own. What’s more, […]| Retail TouchPoints
Just over half (51%) of retailers offer same-day delivery, and this figure could rise to as high as 65% in 2019. For retailers worried about covering the costs of this service, there is some good news: a large majority of consumers, 88%, are willing to pay for same-day (or faster) delivery services. Even retailers that […]| Retail TouchPoints