Ask any Disney cast member, past or present, if they remember their new employee orientation (NEO) and I guarantee you they’ll say yes. Why? Because Walt Disney Company’s “Traditions,” is an outstanding employee orientation program. It’s an intensive (and fun!) full-day orientation that every cast member attends to learn about the culture, history, and significant [...] The post Improve Your New Hire Orientation appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Do you remember your very first day at work in your organization? Was it exciting? Was it nerve-racking? Did anyone ease your pain and make you feel welcome? Was that by chance or by design? Unlike many organizations today, my first day at the Walt Disney World Resort was a new employee orientation, or [...] The post It All Started with Orientation! appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Dopamine, oxytocin, serotonin, endorphins—four ways our body rewards us for positive experiences, and four things to strive for in the patient experience. ILS President Jake Poore came up with the acronym D.O.S.E. to talk about the magic that not only makes Disney fun, but elevates it to a truly special and memorable experience, where the peaks [...] The post Using the Right D.O.S.E of Disney Magic to Improve the Patient Experience appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
I can't recall when I first learned about self-love. I'm sure it was in the last five years or so—nowadays it seems like everyone is familiar with the term. I do believe, however, that the concept of self-love had been waiting for me to discover it for a while. I needed self-love. I need the tender [...] The post 6 Ways To Practice Self-Love And Be Good To Yourself appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Getting to know your employees' personal preferences is a great way to foster understanding, deepen connections and establish loyalty. When you know your employees' preferences, likes and dislikes, you're better prepared to engage with them and show your appreciation when it's warranted. It also helps when: Ordering staff lunch Buying birthday and holiday gifts [...] The post How to Foster Connection with Personal Inventory Sheets appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Walt Disney World is famous for creating happiness for people of all ages, everywhere. This includes infants and new mothers. Disney has Baby Care Stations in each of its theme parks and a special place just for moms and babies, including rocking chairs, changing tables, and all the accoutrements for nursing, feeding, and changing a [...] The post Create Special Places for Quiet Moments appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
After working in healthcare for the past two decades, I see a big disconnect in patient-centered organizations—sometimes, the employee mindset is: If you’re not my patient, then you’re not my customer. A classic example is the hospital phone operator. If an employee dials “0” and gets the operator internally, you hear someone abruptly say, [...] The post Treat Employees Exactly How You’d Like Them to Treat Patients appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Disney goes to great lengths to maintain a sense of magic in their theme parks, keeping a clear line between onstage and backstage. They also do an excellent job of providing cast members with backstage break areas (away from guests), as well as fully staffed cafeterias and places outside to relax and decompress during a [...] The post Allow Employees to Decompress and Recharge appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Once you articulate a global way of doing things (your Service Theme or True North) you need to localize it by department. If your team does not feel the overarching statement is appropriate, relevant, and authentic to them and their department, it will not help connect them to a purpose. The more you localize it [...] The post Localize Your Culture appeared first on Integrated Loyalty Systems.| Integrated Loyalty Systems
Employees today want meaningful work, the resources to do that work, a boss who removes the barriers for them to do that work, and appropriate recognition for a job well done.| Integrated Loyalty Systems