The Contact Center AI Maturity Model: Your Strategic Roadmap to Transformation
Use the contact center maturity model to learn how organizations can adopt AI to enhance efficiency, improve customer experiences, and drive revenue.| blog.miarec.com
Use the contact center maturity model to learn how organizations can adopt AI to enhance efficiency, improve customer experiences, and drive revenue.| blog.miarec.com
Tracking churn risk has long been one of the toughest—and most critical—challenges for CX and Operations leaders. Numerous statistics highlight the importance of reducing customer churn. One in particular never ceases to amaze me as a former contact center manager: A study by Bain & Company shows that increasing customer retention rates by just 5% can increase profits by 25% to 95%. This highlights how reducing churn—even slightly—can have a significant impact on profitability since l...| The Modern Contact Center Blog
For CX and Operations leaders, understandingcustomer churn risk is essential to proactively address issues before customers leave. Your contact center is on the front lines of customer interactions, so it logs many leading indicators of churn and has levers to influence retention through service quality.| The Modern Contact Center Blog
Learn about the financial impacts of customer churn, both direct and indirect costs, and why retaining customers is more cost-effective than acquiring new ones.| blog.miarec.com
Win back time, improve customer service, and increase revenue with MiaRec's best-of-breed Voice Analytics and (AQM) Automated Quality Management.| blog.miarec.com
While most AI projects struggle to deliver ROI, CX teams are using AI-driven insights to automate KPIs, predict churn, and recover millions in revenue.| blog.miarec.com
While most AI projects struggle to deliver ROI, CX teams are using AI-driven insights to automate KPIs, predict churn, and recover millions in revenue.| blog.miarec.com
Not following Payment Card Industry Data Security Standard (PCI DSS) regulations is very risky and costly. Learn how to ensure call recording compliance.| blog.miarec.com
Discover how Contact Center AI can help reduce customer churn by identifying risk factors, improving agent performance, offering automated coaching, etc.| blog.miarec.com
See the difference between a lexicon-based and a machine learning-based approach and how to use sentiment analysis to get positive ROI for contact centers.| blog.miarec.com
AI-powered conversation intelligence redefines Voice of the Customer by providing automatic CX KPIs and score such as NPS, CSAT, NES and more.| blog.miarec.com
Explore the transition from AI Agent Assist to AI Voice Agents and discover which technology is the best investment for your contact center in 2025 and beyond.| blog.miarec.com
Explore the pros and cons of using AI-powered personalized coaching suggestions for your contact center agents and how it can transform your team's performance.| blog.miarec.com
Discover how Generative AI can revolutionize your hospitality contact center, boost efficiency, and enhance customer satisfaction with six impactful strategies.| blog.miarec.com
AI Assist | Win back time, improve customer service, and increase revenue with MiaRec's best-of-breed Voice Analytics and (AQM) Automated Quality Management.| blog.miarec.com
Discover how AI Insights can transform your sales contact center by automating tasks, optimizing workflows, and boosting efficiency and profitability.| blog.miarec.com
Discover six high-impact ways to boost your sales performance using AI Insights, from targeted coaching to better lead scoring and beyond.| blog.miarec.com
Discover MiaRec CEO Gennadiy's bold predictions for contact centers in 2025, where Voice AI will replace IVRs and transform the future of customer service.| blog.miarec.com
Conversation Intelligence | Win back time, improve customer service, and increase revenue with MiaRec's best-of-breed Voice Analytics and (AQM) Automated Quality Management.| blog.miarec.com
Learn about MiaRec's AI-driven auto redaction feature! It is designed to proactively identify and remove sensitive data using machine learning techniques.| blog.miarec.com
Explore three main approaches to automated call scoring and how you can utilize MiaRec's agent evaluation software. An online demo is also available.| blog.miarec.com
See how MiaRec's automated quality management solutions can benefit your contact center's operations. Calculate your savings with our free calculator.| blog.miarec.com
CX Today interviews MiaRec to highlight which solutions are resonating, learn what’s on the roadmap, and discuss other rising tech trends in the CX space.| blog.miarec.com
Learn how to utilize Conversation Intelligence and Voice Analytics to boost performance, improve efficiency, and more. Contact MiaRec for a free trial.| blog.miarec.com
Discover how AI Insights can transform your sales contact center by identifying opportunities, improving follow-ups, and boosting revenue with actionable data from customer interactions.| blog.miarec.com
Discover how effective prompt design can elevate AI-driven customer interactions in contact centers, improving response accuracy and operational efficiency.| blog.miarec.com
Explore MiaRec's upgraded Topic Analysis, featuring new relevance scoring & justification for topic identification, enhancing insights and decision-making.| blog.miarec.com
Discover how AI-extracted insights from contact center call recordings can help you proactively reduce customer churn and boost customer retention.| blog.miarec.com
Discover how to use Generative AI-powered Topic Analysis to enhance self-service tools, reduce call volumes, and improve customer satisfaction.| blog.miarec.com
AI call summarization simplifies info by transforming lengthy calls into concise, actionable insights. Discover the benefits for efficiency, CX, and more!| blog.miarec.com
Wondering what Topic Analysis is for? Read on to learn how it can improve agent performance, customer experiences, marketing strategies, and more.| blog.miarec.com
Read the top CCaaS (Contact Center as a Service) solutions for your contact center here! They are designed to provide agents the tools needed for success.| blog.miarec.com
Quality Management | Win back time, improve customer service, and increase revenue with MiaRec's best-of-breed Voice Analytics and (AQM) Automated Quality Management.| blog.miarec.com
Automated Quality Management | Win back time, improve customer service, and increase revenue with MiaRec's best-of-breed Voice Analytics and (AQM) Automated Quality Management.| blog.miarec.com
Learn how to semi-automate agent evaluations with a Custom GPT, saving time and improving efficiency in small contact centers (less than 25 agents).| blog.miarec.com
Learn how to create contact center agent schedules quickly with a Custom GPT. Say goodbye to tedious manual scheduling and hello to automated efficiency.| blog.miarec.com
Explore how MiaRec's AI Prompt Designer enhances AI interactions through tailored prompt customization and controlled testing, improving QA processes and more.| blog.miarec.com
