Competitor Benchmarking | Analyse Your Performance | Beaton
Benchmarks for service performance against your competitors with Beaton’s competitor benchmarking. Click to learn more about this service.| Beaton
Benchmarks for service performance against your competitors with Beaton’s competitor benchmarking. Click to learn more about this service.| Beaton
Launch your key account management program with Beaton's launchpad. A business diagnostic and roadmap to enhanced client relationships.| Beaton
This article covers the key insights and trends in professional services over the past 20 years, as measured by the Client Choice Awards.| Beaton
Discover why client prospecting is vital for growth. Learn strategies for prospecting new clients, protecting existing ones, and staying ahead of competitors.| Beaton
A complete guide to Net Promoter Score (NPS) tracking for B2B Professional Services. Unlock the power of NPS tracking.| Beaton
Client feedback tools help you debrief your clients to find out how to improve your service offering in alignment with your client needs.| Beaton
Across the legal industry, competition for clients has never been fiercer. Growth isn’t being driven by billable hours anymore – it’s being driven by client experience in law firms. The firms that prioritise law firm CX are the ones building loyalty, securing referrals, boosting client retention and translating relationships into profitability. Many law firms are… The post Maximising law firm CX: The path to long-term growth appeared first on Beaton.| Beaton
Handling client complaints effectively is an opportunity for every business. Here is a complaint handling lesson for every firm.| Beaton
A detailed B2B buyer behaviour analysis empowering firms to create more inclusive, effective strategies to market to all genders.| Beaton
Discover how understanding gender buyer behaviour can enhance your B2B marketing strategies and improve client retention.| Beaton
This policy is based on a risk management foundation to ensure all Beaton people consistently identify, assess and respond to key AI-related risks in Beaton’s research, operations, compliance, strategy, reputation and financial management. This policy is designed to govern our actions, give our clients confidence in our data handling, and outline our expectations of suppliers…| Beaton
What drives professional services firms? After 30 years of research, consulting and advising some of the world’s leading firms, Dr George Beaton shares the biggest lessons learned. From professionalism and client trust to NewLaw, AI and the future of client experience, discover the forces shaping how firms succeed today. The post What drives professional services firms? 30 years of insights appeared first on Beaton.| Beaton
When are clients willing to pay more? Discover the latest pricing trends in professional services and how firms can charge higher fees by delivering clear value, building trust, and leveraging competitive advantage. Backed by Beaton’s 20+ years of data. The post Pricing trends: When clients are willing to pay more appeared first on Beaton.| Beaton
Growing faster and more profitably is what owners, boards, CEOs and CFOs of every professional services firm want. Growing faster and more profitably is what owners, boards, CEOs and CFOs of every professional services firm want. The post How to grow your firm profitably: 10 forces that shape success appeared first on Beaton.| Beaton
Learn how to measure customer lifetime value (CLV) in B2B professional services and use it to boost client retention, build lasting relationships, and drive long-term profitability. The post How to measure B2B customer lifetime value and boost client retention appeared first on Beaton.| Beaton
Understanding what a customer needs compared to what a customer wants can be two very different things. In the competitive landscape of B2B professional services, understanding client needs can be the difference that puts your firm ahead. Any of your competitors can offer a service. Truly understanding customer needs requires going beyond delivering a service… The post Understanding customer needs in B2B professional services appeared first on Beaton.| Beaton
Inconsistent client service is stalling your firm’s growth. Learn how to fix it with proven strategies for consistency, feedback, and client experience. The post Inconsistent client service is killing your firm’s growth. Here’s how to fix it appeared first on Beaton.| Beaton
The Beaton Benchmarks survey measures the attributes of your firm’s service and performance that matter most to clients. Our measurement model is built around 16 attributes – asking clients about things like how responsive you are, whether they understand your business, and how easy you are to deal with. We use the client ratings on…| Beaton
Beaton shares how it is using AI to support its work. The AI policy governs how AI is used in data analysis.| Beaton
Beaton is a global research and consulting firm for the professional services industry, specialising in client feedback.| Beaton
Learn about business benchmarking for B2B professional services and unlock the power of benchmarking for your business.| Beaton
