We use the verb “feel” in the absence of an equation to prove the value of martech. Martech utilisation taps into the need to get an answer to “Are we getting value from our martech stack?| CXMToday｜Where Technology Powers Customer Experience
2024 SNAPSHOT: What the future of retail and Commerce be defined by predictable terms like AI and self-serve? Or is there another journey mapped out for it?| CXMToday｜Where Technology Powers Customer Experience
As automation and AI chatbots become an increasingly popular part of the customer service toolkit, UK shoppers also reported ongoing frustrations with the technology.| CXMToday｜Where Technology Powers Customer Experience
Phonexa will expand its E-Delivery capabilities to include two-way SMS functionality by the end of 2024.| CXMToday｜Where Technology Powers Customer Experience
A quick glance at the defining news moments of 2024’s customer experience (CX) and martech landscape.| CXMToday｜Where Technology Powers Customer Experience
The Advisory Board of CXM Today redefines CX with visionary insights on AI, hyper-personalisation, sustainability, and more.| CXMToday｜Where Technology Powers Customer Experience
While 95% of companies surveyed reported a dramatic growth in customer self-service requests in 2021, major gaps still exist between what businesses think customers want and what consumers actually prefer| CXMToday｜Where Technology Powers Customer Experience
