How AI Improves on Legacy Contact Center Software - Sharpen
Discover how AI contact center software improves and outperforms legacy systems by streamlining operations, equipping agents with real-time insights, and more.| Sharpen
Learn how Sharpen's AI-powered cloud contact center software simplifies interaction & creates synergy between customer self-service & agent experience.| Sharpen
Modern contact centers run on connected data—and that means your systems need to talk to each other. With Workato, Sharpen makes it easy to extend your contact center into the rest of your tech stack.| Sharpen
Sharpen integrates seamlessly with Zendesk, giving agents everything they need to deliver exceptional service without switching screens. By automatically syncing customer interactions, tickets, and contact data between platforms, agents can focus on what matters – helping customers. Drive efficiency with automated workflows, instant access to customer context, and real-time call controls directly within your Zendesk workspace.| Sharpen
Sharpen seamlessly integrates with Salesforce, empowering agents to manage all customer interactions directly within their familiar CRM environment. By unifying the agent workspace and automating data synchronization between platforms, agents can focus on delivering exceptional customer experiences instead of juggling multiple systems. Drive efficiency with real-time customer context, automated workflows, and actionable insights – all while keeping your Salesforce instance as the single sou...| Sharpen
Sharpen’s integration with Pindrop adds multi-layered AI security to your contact center, analyzing voice, device, and behavioral patterns to stop fraud before it starts. By authenticating customers through natural conversation and identifying potential threats in real-time, agents can focus on service instead of security protocols. Protect your financial institution while delivering friction-free experiences that build trust and loyalty.| Sharpen
Sharpen unlocks the full potential of your Jack Henry core financial platforms – including Scimitar, Episys, Ease, and Silver Lake. Place secure account data exactly where you need it, whether in self-service IVR flows or within agent workspaces. Empower your frontline teams with real-time member information and core banking functionality, all without leaving their contact center screen.| Sharpen
Sharpen Ascend elevates unified communications by partnering with Intermedia to deliver a robust UCaaS experience. Business users get access to advanced features like enhanced ring groups, video conferencing, mobile apps, and preconfigured desk phones – all working seamlessly with Sharpen’s contact center platform. Streamline operations with unified directories, easy call transfers, and smart call routing across both platforms, giving your team the rich feature set they need without the c...| Sharpen
Your contact center never sleeps—and neither should your agents. That’s why Sharpen uses ElevenLabs to give our AI voice agents a natural, human-like voice that’s available 24/7.| Sharpen
Sharpen partners with EDCi to bring EPIC electronic health records directly into your contact center experience. Give agents instant access to patient data – from medications and appointments to billing and referrals – without switching screens or sacrificing efficiency. By putting comprehensive patient information at agents’ fingertips, every interaction becomes more informed, personalized, and productive across all channels.| Sharpen
Sharpen seamlessly connects with your core banking systems, creating a unified environment for both self-service and agent-assisted interactions. Whether customers are checking balances through the IVR or speaking with agents about complex transactions, all their account information flows securely through a single platform. Transform fragmented banking systems into a streamlined customer service powerhouse – no screen switching required.| Sharpen
Discover how AI contact center software improves and outperforms legacy systems by streamlining operations, equipping agents with real-time insights, and more.| Sharpen
Get the power, flexibility, and customization you need to manage your call center agent experience and customer satisfaction. Check out pricing options here.| Sharpen
Build an employee engagement dashboard for each of your agents so you can keep a pulse on your most critical KPIs and performance.| Sharpen
Discover how AI call center software transforms healthcare operations by automating appointment scheduling, reducing wait times, delivering real-time analytics, and integrating with EHR systems, enhancing patient satisfaction and staff efficiency.| Sharpen
Sharpen connects all your customer data in one place. Learn how Sharpen's call center integration can merge with any platform to create the best experience.| Sharpen
Learn about OmniOut, Sharpen's AI-driven outbound tool that enables you to build campaigns to automatically reach customers by text, email, or phone.| Sharpen
Learn how OLE Health used Sharpen's contact center software solutions to improve agent performance, transform their CX, and elevate their business.| Sharpen
Has your business been hesitant to implement cloud call center software? Here's 5 reasons moving to a cloud call center software is a must today.| Sharpen
Discover how Sharpen’s secure, cloud-based contact center platform protects sensitive data and ensures compliance with industry standards like HIPAA and PCI-DSS—without compromising performance or customer trust.| Sharpen
Discover how to combine call center automation with human support to deliver faster, more personalized customer service. Learn key strategies and see how Sharpen’s Usable AI™ empowers agents while enhancing the customer experience.| Sharpen
The post Addressing Genesys PureConnect Migration: Options for VXML Users appeared first on Sharpen.| Sharpen
Discover the right and wrong ways to use AI in your contact center. Learn how to balance automation with human connection to enhance customer experiences. Explore AI-driven insights, intelligent call routing, and agent support tools with Sharpen’s cloud-native platform.| Sharpen
Enhance customer experience with Sharpen's innovative solutions. We use customer service call center software to design the perfect user satisfaction platform.| Sharpen
Empower your customer service call center agents with an intuitive platform, crafted to unleash their potential and deliver exceptional customer experiences.| Sharpen
Balance efficiency and personalization in CX with Sharpen’s automation solutions for SMBs, including virtual call centers, AI chatbots, and multichannel support.| Sharpen
Reduce call center turnover with Sharpen’s AI solutions. Empower agents, cut burnout, and boost efficiency for exceptional customer experiences.| Sharpen
Learn how Sharpen's AI-powered contact center software simplifies every interaction to create better user experiences.| Sharpen
Explore the top CX trends of 2025, from AI-driven personalization to omnichannel integration. Discover how Sharpen’s cloud-native CCaaS platform helps small businesses deliver seamless, proactive customer experiences.| Sharpen
Boost your SMB's customer service with cloud-based, AI-driven tools to improve efficiency and seamless omnichannel support. Contact us today!| Sharpen
Get insight into how brands connect with their customers and explore the 5 capabilities call center software is improving to strengthen these connections.| Sharpen
Sharpen Logic is our decision-making, omnichannel IVR contact center solutions that enables you to create personalized customer journeys on any channel.| Sharpen
Sharpen Actions is a visual business call center automation tool that helps build custom interaction workflows and works in tandem with our Logic workflow tool.| Sharpen
Get pearls of wisdom from CX industry experts to perfect the moments that matter in your omnichannel customer journey.| Sharpen
Security and reliability are two critical aspects of any cloud contact center platform. Keep your data safe, secure, and readily available with Sharpen.| Sharpen
Learn how Sharpen's omnichannel contact center software simplifies every interaction and is designed for seamless integration & proactive digital engagement.| Sharpen
SharpenCX's flexible platform helps your team access the data-driven insights you need to meet and exceed expectations at every touchpoint.| Sharpen
Read about what new AI technology within contact center software will transform both agent and customer experiences.| Sharpen
Learn how contact centers can prepare their CX for the AI future by incorporating usable AI into their agent experience.| Sharpen
Learn how Conversational AI can help your company create an efficient and effective customer service process that increases retention.| Sharpen
Thinking about incorporating artificial intelligence (AI) into your contact center processes and customer experience? There are some key questions to consider. Learn more.| Sharpen
