Customer service matters now more than ever. And with ever-evolving AI automations, brands must rethink best practices and build new strategies to deliver the best service possible. When customer service falls short, it can have devastating effects — 93% of UK consumers have switched business in the last year due to a negative experience. But… The post Best Customer Service Outsourcing Companies in 2025 appeared first on Odondo.| Odondo
The question of whether the call centre is still relevant or not seems to always crop up in the world of customer satisfaction. It’s easy to see why. Just picture a call centre. The image in your head probably looks something like an outsourced office space with rows upon rows of desks, agents huddled together… The post The Death of the Traditional Call Centre: Exaggeration or Truth? appeared first on Odondo.| Odondo
Just when you think the world of customer service has hit its limit of new terms and acronyms, a new one manages to emerge. And lately, it’s been “Customer Service as a Service” (CSaaS). This modern approach to managing customer interactions has gained attention for its innovative, pay-as-you-go, outsourced solution model. But with its rise… The post Is Customer Service as a Service Just a Buzzword? appeared first on Odondo.| Odondo
Customers that use more than one channel to shop are shaping up to be the most valuable kind to target. For one, those that use multiple channels have a 30% higher customer lifetime value than those who use just the one.1 But asking yourself what channels you should be using is only the tip of… The post Omnichannel vs Multichannel Customer Service | Head-to-Head appeared first on Odondo.| Odondo
Data has become an invaluable resource for CX leaders who want to achieve peak customer service performance. After all, 60% of companies that proactively use CX metrics saw their main CX metric climb year on year.1 And luckily, you don’t have to move mountains to find the data you need to drive effective change. However,… The post 15 Customer Experience Metrics for CX Leaders To Track appeared first on Odondo.| Odondo
“Standing out from the crowd” is arguably the most common goal for businesses across any and every industry. But we think it’s safe to say that the pressure to compete has been especially hard on any store that sells online. After all, eCommerce is expected to make up a whopping 37.5% of the UK’s retail… The post Customer Lifetime Value in eCommerce | How You Can Do Better appeared first on Odondo.| Odondo
Read our go-to guide on the differences between outbound & inbound call centre services — from their purposes to their structures.| Odondo
Odondo's pay-as-you-use customer service model ensures capacity always matches demand. Scale up or down with high-quality, UK based agents.| Odondo
Discover how outsourcing your customer service results in, not only happier customers, but a more cost-effective way of working.| Odondo
Read this blog to find out everything you need to know about call centre and help desk outsourcing in 2023.| Odondo
Create better customer experiences through outsourced customer service using our high quality, UK based agents — and it's pay-as-you-use!| Odondo
In-depth resources on customer service ready to download for free. Learn about customer service strategies, best practice and more.| Odondo
Customer service is changing rapidly, and our report outlines the customer service trends for 2021, and what the next decade looks like.| Odondo
Talking is our strong suit, so here's the latest chatter from customer service. Read about customer service topics and trends in our blog.| Odondo
Onshore customer service outsourcing is the process of managing customer services through a 3rd party in the same country as your business.| Odondo
Deliver a cost-effective customer service solution that balances efficiency and quality, drives growth and surpasses customer expectations.| Odondo
Data conversion, extraction and entry cant distract from more urgent business needs. Outsourced support helps you focus on important tasks.| Odondo
Make 2023 the year you continue to deliver beyond customer expectations by ticking off the items on this quality customer care checklist.| Odondo
A statistical analysis of the current customer service landscape. Learn why business leaders need to better understand customer expectations, their own shortcomings, and why customer service needs to adapt.| Odondo
We consider the value of outsourced customer support services and provide guidance on the type of CS functions that benefit most from it.| Odondo
Wondering how to outsource your customer service the right way? Our steps guide your decision-making and factor in different circumstances.| Odondo
In this article we outline the different types of customer service. Not every channel is approproiate every time — find out why.| Odondo
We discuss the customer service challenges that come with seasonal eCommerce demand, how to solve them, and how to plan a year-round strategy.| Odondo
Our outsourced call centre pricing guide explains how much all your outsourced call centres options could, and should, cost you in 2023.| Odondo
Customer service outsourcing is achieved by going through a quality-driven process to access specialists who understand trends and cut costs.| Odondo
This eBook will teach you a new agile approach to customer service that will improve customer experiences and drive more positive outcomes.| Odondo
We break down the different options for delivering customer service. We cover in-house vs outsourcing for both onshore and offshore setups.| Odondo
Here, we outline 6 steps for creating a customer service strategy that will improve customer experiences and outcomes for your business.| Odondo
Your simple guide to customer service outsourcing. A breakdown of the different types, costs, and how to achieve quality and cost-efficiency.| Odondo
Like it or not, businesses are defined by their customer service. But in a post-pandemic world, what are the current trends in customer service that businesses should be aware of?| Odondo
Discover how outsourcing customer service can elevate your small business. Learn the benefits and strategies for effective, scalable support.| Odondo
Customer service is more than just dealing with complaints. Learn how to ace your eCommerce customer service strategy through outsourcing.| Odondo
Discover the future of customer service with our deep-dive into the top call centre technology trends expected in 2024.| Odondo
Discover how customers feel about self-service options, whether your business should be investing, and how Odondo can help improve your customer service function.| Odondo