Bain & Company’s eighth annual study on retail banking finds retail banks continue to lag in digital basics and have barely addressed virtual reality, voice assistants| Bain
With inflation no longer clouding the agenda, CPGs must meet the moment.| Bain
You've probably heard of Net Promoter Scores as a measure of loyalty. But do you know how the Net Promoter System can transform your business?| Bain
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Spending on customer success is up, but customer retention is down. Post-sales teams must evolve.| Bain
For software companies that rely on self-service products, adding an effective enterprise sales motion can maximize revenue.| Bain
Generative AI saves time, but meaningful improvements require a broader agenda.| Bain
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Net Promoter System®, Net Promoter®, Sales and Marketing| Bain
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Focus on earning the passionate loyalty of customers while inspiring the energy, enthusiasm and creativity of employees to accelerate profitable, sustainable organic growth.| Bain
A compelling experience is the surest means to delight customers, engage employees and stand out from competitors.| Bain
We asked more than 23,000 global consumers what they really want. What we found will surprise you.| Bain
Just how valuable are your most valuable customers?| Bain
The annual Bain-Altagamma Luxury Goods Worldwide Market Study projects a new record as spending on experiences recovers to historic highs, fueled by a resurgence in social interactions and travel.| Bain
Proprietary data, expert analysis and bold thinking for leaders who want to achieve the extraordinary.| Bain
While many companies wait for the math to improve, others find deals to expand reach or unlock value.| Bain
Standing up to the challenge: While rapidly rising interest rates led to sharp declines in dealmaking, Bain's Global Private Equity Report examines how the green shoots of a recovery may be starting to poke through.| Bain
We hear over and over again that it feels different to work with us. Why? A uniquely collaborative culture full of passionate people who care more about your success.| Bain
How leaders are adapting to meet the moment: Bain's annual report explores top companies’ strategies by industry, market trends, and generative AI’s role in M&A.| Bain
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A new report claims that, for the first time ever, marketing to existing customers is exceeding that to new ones.| Bain
Many B2B software companies are considering this approach without a clear understanding of the capabilities required.| Bain
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Early adopters are gaining real economic value from their investments in social media. Customers who engage with companies over social media are more loyal and they spend up to 40% more with those companies than other customers.| Bain
Introducing Earned Growth℠, the accounting-based counterpart to the Net Promoter Score.| Bain
In the current downturn, most companies are tightening their belts. But too many are missing their biggest opportunity to contain costs: building loyal relationships with their best customers and with their own employees.| Bain
Companies that offer a winning customer experience grow faster and develop loyal followings.| Bain
Our services alliance combines OpenAI’s industry-leading AI tools and platforms and Bain’s strategic guidance and digital implementation capabilities, helping you harness the power of generative artificial intelligence to transform your business.| Bain
