Retail technology and customer demands may be constantly changing, but one thing that will always be vitally important is customer experience. These statistics show the changing retail landscape and just how much customers depend on personalization, convenience and great relationships with brands.| Forbes
Companies that lead in customer experience have 60% more engaged employees, and investing in employee experience impacts the customer experience and can generate a high ROI for the company. Here are 10 companies that have seen the benefit of engaging their employees to build customer experience.| Forbes
Many companies have endeavored on digital transformations, only to hit roadblocks. Understanding what went wrong with the following three companies can provide guidelines of things to avoid and point future digital transformations in the right direction.| Forbes
Most people have heard the saying it costs more to create a new customer than keep an old one. But is this still true today?| Forbes
Here are 100 stats on digital transformation written to help you make the business case for undergoing one at your company.| Forbes
Due to COVID-19, every business today is in a competition for customer trust. How do you build trust with customers? This article provides 50 facts that remind us all of the importance of trust.| Forbes
Customer experience is incredibly valuable. Without a customer focus, companies simply won’t be able to survive. These 50 statistics prove the value of customer experience and show why all companies need to get on board.| Forbes
Customer experience in 2023 looks different than ever before. With a recession, changing customer preferences, and new tech, CX teams have opportunities to innovate.| Forbes
In a world where the vast majority of companies are focused on improving personalization, companies that don’t prioritize creating a tailored experience run the risk of getting left behind.| Forbes
Here are four trends as we enter the 2022 holiday season and what they mean for CX.| Forbes
