Remember the buzz a few years back? AI-powered agents have been hailed as the future of ecommerce customer service by solving every support headache: answer questions in seconds, work 24/7, and cost a fraction of a full-time employee. For retailers, it felt like a no-brainer: plug in a virtual assistant and watch ticket queues shrink. […] The post Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback appeared first on Retently CX.| Retently CX
This Next in Personalization 2021 Report reveals that companies who excel at demonstrating customer intimacy generate faster rates of revenue growth than their peers. And the closer organizations get to the consumer, the bigger the gains.| McKinsey & Company
Let's break down the key stages of the buyer’s journey in ecommerce & retail and explore the relevant customer surveys for each touchpoint.| Retently CX
Ask the right NPS survey questions to get a pulse on your customer satisfaction and gain an accurate understanding of how your brand is perceived.| Retently CX
Do you know how many customers talk about your brand to others in a positive light? Do you capitalize on that to drive more brand engagement and revenue?| Retently CX
This article covers unique features that only Retently has. We only focused on the major things, rather than exploring every minor detail.| Retently
Customer lifetime value is a metric any growth-oriented business should focus on. Here are 14 proven tactics to boost your CLV and generate more revenue.| Retently CX
Closing the customer feedback loop is one of the simplest ways you can reinforce a positive experience or rectify a negative one.| Retently CX
You've got about seven seconds to form a good first impression, whether you’re meeting someone in person or onboarding them as a new customer.| Retently
Learn about the power of “Thank you for your feedback” in transforming customer relations. Use these templates to improve customer loyalty.| Retently CX
Explore insightful statistics on product return rate through our compelling infographic. Gain valuable insights into consumer behavior and trends.| Invesp - Conversion Rate Optimization Blog