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From:
Retently CX
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Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback
https://www.retently.com/blog/ai-customer-service/
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Tagged with:
ecommerce
csat
AI assistants were supposed to save support. But in ecommerce, they’re often doing the opposite. Here’s why they fail and how to fix them.
