Remember the buzz a few years back? AI-powered agents have been hailed as the future of ecommerce customer service by solving every support headache: answer questions in seconds, work 24/7, and cost a fraction of a full-time employee. For retailers, it felt like a no-brainer: plug in a virtual assistant and watch ticket queues shrink. […] The post Why Ecommerce AI-assistants Fail to Delight: Lessons from CSAT Feedback appeared first on Retently CX.
