People prefer chatbots when buying embarrassing stuff - Futurity
New research finds that consumers prefer dealing with chatbots over humans when buying "embarrassing" products online.| Futurity
New research finds that consumers prefer dealing with chatbots over humans when buying "embarrassing" products online.| Futurity
Whether or not a bank’s fraud investigation results in finding the perpetrator “actually does matter quite a bit in terms of customers continuing with banks,” said Vamsi Kanuri, marketing professor at the University of Notre Dame.| Banking Dive
Financial institutions continuously grapple with the daunting challenge of financial fraud, where malicious actors manage to siphon funds from customer accounts through increasingly sophisticated| Science
Research by Jianna Jin looked at how shoppers’ desire to avoid embarrassment influenced two types of interactions with chatbots.| Mendoza College of Business
The expanded Mendoza Behavioral Lab, a dedicated research center designed for examining human behavior, will enhance the College's tradition of thought leadership.| Mendoza College of Business
Research by marketing professor Vamsi Kanuri found that if a bank can’t tell a customer who was responsible for a fraudulent transaction, that customer loses trust.| Mendoza College of Business
Banks that identify fraudsters can boost customer loyalty, according to research from the University of Notre Dame Mendoza College of Business. According| BankNews
A new study from the University of Notre Dame reveals surprising results when shipping policies are adjusted from tiered to flat-rate models.| Mendoza College of Business
