Most people think of de-escalation as something you do to others. However, it starts with the self, specifically, with emotional control, awareness, and recovery. In high-pressure roles like healthcare, public service, or security, situations can turn tense in seconds. Our nervous systems react fast: heart rate spikes, tunnel vision sets in, voices rise. That physical The post The Role of Self-Care in De-escalation: Preventing Burnout for Frontline Workers appeared first on Defuse - De-Escala...| Defuse – De-Escalation Training
Sometimes the customer moves beyond frustration and becomes outright furious. They raise their voice, question your competence, and demand to speak to a supervisor. When that moment hits, what you say next can either push the situation into full-blown chaos or steer it toward calm. For customer service professionals, those types of calls happen regularly The post De-escalation for Customer Service Professionals: Turning Irate Callers Into Loyal Clients appeared first on Defuse - De-Escalation...| Defuse – De-Escalation Training
When someone’s behavior spirals, it’s easy to assume they’re being defiant or difficult. In many cases, we’re seeing a trauma response. Trauma-informed de-escalation means recognizing this difference and choosing a response that centers safety, compassion, and regulation. The aim is to help people feel seen, heard, and supported when they’re most vulnerable. That kind of The post Trauma-Informed De-escalation: Supporting Individuals With Past Experiences appeared first on Defuse - D...| Defuse – De-Escalation Training
Explore the power of non-verbal de-escalation in conflict resolution with Defuse. Master essential techniques and enhance communication.| Defuse - De-Escalation Training