Many methods gauge customer service and CX. Peter Drucker, renowned management expert, is often credited with saying, “You can’t manage what you don’t measure.”| Forbes
When customers know they can depend on you, especially when things go wrong, why would they risk doing business with anyone else?| Shep Hyken | Customer Service Expert
Mark Rohan discusses of balancing digital and human support, and how embracing AI and change can lead to world-class customer service.| Shep Hyken | Customer Service Expert