Built with intention and measured with rigor, culture is the most powerful lever a business has to drive customer satisfaction, employee retention, operational efficiency, and revenue growth.| CX Journey™
Culture dictates whether the tools and programs designed to enhance the employee experience are embraced or undermined. Here’s why culture is not only the foundation but also the necessary starting point.| CX Journey™
A Culture Plan is designed to shape, foster, maintain, and sustain your desired culture. How do you create this Plan, and who is involved?| CX Journey™
What is a Culture Plan? And why do I need one? Why is it important?| CX Journey™
Who makes decisions in your organization today? How are they made? What is the process? How are these decisions informed? How are values included in the process? What is it important to include them?| CX Journey™
There’s a lot of talk about customer-centricity and customer-centric organizations, but what does that really mean? I define it for you in this post - and I outline the four inputs that feed into and inform a customer-centric culture.| CX Journey™
Whether your business is large medium, or small, when it comes to developing a customer-centric organization, the soul of that transformation journey really is your corporate culture.| CX Journey™
Image courtesy of Pixabay Do employees believe in the core values? Do they even know their company’s core values? Core values are the fundamental beliefs of an organization; they guide executives and employees in identifying which behaviors and actions are right and which are wrong. Everything you do must be aligned with your core values, […]| CX Journey™
Why is it important to socialize your core values? And what are some ways that you can do that?| CX Journey™
