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Culture Isn't Fluff: It’s Your Operating System - CX Journey™
https://cx-journey.com/2025/08/culture-isnt-fluff-its-your-operating-system.html
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culture
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leadership
metrics
workplace
employee experience
core values
customer-centric culture
Built with intention and measured with rigor, culture is the most powerful lever a business has to drive customer satisfaction, employee retention, operational efficiency, and revenue growth.
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