Every community leader I know has been here: you launch a new space, excitement builds, and soon a few standout members rise to the top. They’re answering questions, welcoming newcomers, and sharing helpful tips & tricks. You recognize them, give them a badge, do some shout-outs, show them some love. And then… it stalls. Not because those people stop contributing. They’re still showing up. But without clear expectations, a path to grow, and a way to keep momentum, the whole thing platea...| Gainsight Software
Every time the internet shifts, communities are forced to ask: does this change make us less relevant, or more? Zero-click search and the rise of AI-driven answers might look like another threat, but I see it differently. My friend Brian Oblinger recently made the case that communities are more essential than ever because they’re fueling AI itself. I find myself squarely in that camp. To me, this moment is a reminder of why I fell in love with community work in the first place: it’s where...| Gainsight Software
I’ve seen a lot of community teams spin up groups with the best of intentions … and then watch them quietly fizzle out. And yet, groups are one of the most flexible, powerful, and under-leveraged tools for community-led growth. I get a LOT of the same questions from community builders trying to breathe life into a group or wondering why one fell flat. So, I figured I’d answer them head-on. ⬆️ Curious for more? I unpack all of this in the Groupopolis episode of In Before the Lock. He...| Gainsight Software
At Gainsight, we believe the next era of enterprise software will be defined by agentic AI — systems that don’t wait for a prompt, but take action across the customer journey with context, guardrails, and purpose. These systems learn, adapt, and drive outcomes in the background so your teams can focus on what matters most. This is the promise of Atlas, our new generation of AI agents. Since unveiling Atlas at Pulse, we’ve seen a clear shift. Companies aren’t wondering if AI has a role...| Gainsight Software
NightDragon Advisor and CISO Jake Martens discusses how cyber can be a value-add to an organization, rather than a cost center.| NightDragon | Securing our world for tomorrow.
The success of any organization relies, in part, on the right tech stack. For enterprise organizations, specifically, deciding on the right tech stack| Gainsight Software
