Seemingly everybody makes new year’s resolutions this time of year, but how many people actually keep them past January? It’s tempting to seek out splashy, short-term fixes, but the smarter strategy is often to focus on gradual, big-picture improvements that can be adapted and implemented over time. This is true in business, as well as […] The post Five Lead Generation New Year’s Resolutions for 2025 appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
It might be tempting to scale back your B2B cold calling efforts around the holidays. Many of your target prospects could be taking extra time off, and those who are still in the office are perhaps distracted by the end-of-the-year hustle and bustle. Scheduling appointments for your sales reps this time of year can understandably […] The post Six Reasons to Keep Cold Calling During the Holiday Season appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
Here’s a rhetorical question for you: Are you more likely to reply to (or even open) an email from an unfamiliar sender or answer a phone call from an unknown caller? If we’re being brutally honest, the most common answer is probably “neither.” It’s human nature to be leery of unexpected communication, especially as scams […] The post Cold Calls vs. Cold Emails: 5 Things We Know for Sure appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
Think about the tools and resources utilized by your business 5, 10, 20 years ago, and compare them to what’s available now. From artificial intelligence to virtual & augmented reality to big data & analytics to advanced robotics to 3D printing to cloud computing, modern technology has completely changed the ways companies across multiple industries […] The post How Evolving Technologies Are Creating New Business Opportunities for VSA Clients appeared first on VSA Prospecting: Lead genera...| VSA Prospecting: Lead generation | (B2B) | Marketing
The oft-expressed idiom “good things come to those who wait” dates back at least as far as a 19th century poem (and probably much further than that), but that’s not exactly good advice when it comes to customer service and telephone lead generation. Instead, the optimal strategy can be summed up with a much more […] The post 5 Reasons to Take a Proactive Approach to Customer Service and Lead Generation appeared first on VSA Prospecting: Lead generation | (B2B) | Marketing.| VSA Prospecting: Lead generation | (B2B) | Marketing
November 1 – Haddon Township, N.J. – VSA’s Inbound Customer Service team recently fielded a record-breaking number of incoming calls for a client and successfully rose to the challenge, exceeding all agreed-upon performance guarantees. The client is a municipal health services system that provides benefits to hundreds of thousands of city and county employees and […] The post VSA Helps Inbound Client Handle Record-Breaking Call Volume appeared first on VSA Prospecting: Lead ge...| VSA Prospecting: Lead generation | (B2B) | Marketing
Been on social media lately? Turned on the TV or radio? If the answer to either question is yes, then you’ve no doubt been bombarded with noise surrounding the upcoming election—angry rants, scathing campaign ads, squabbling media pundits, conflicting poll numbers, and an endless stream of inflammatory headlines. Throw in the closeness of the presidential […] The post Don’t Let Election Stress Thwart Your 2025 Sales Strategies appeared first on VSA Prospecting: Lead generation | (B2B)...| VSA Prospecting: Lead generation | (B2B) | Marketing
A company specializing in a unique type of imaging technology had recently acquired a groundbreaking product designed to strengthen security for a niche market. The product had already been proven successful within this market, with a dramatic impact on day-to-day operations. But getting the word out and building brand awareness was a challenge. The company […] The post Case Study: Building Brand Awareness of a Groundbreaking Product via Cold Calling appeared first on VSA Prospecting: Lead ...| VSA Prospecting: Lead generation | (B2B) | Marketing
No business can succeed without keeping its customers happy and loyal. And much of that responsibility lands directly on the frontline employees—the Customer Service Representatives. At a third-party call center firm such as VSA, the pressure on Customer Service reps to excel is even greater. Not only do we have to satisfy the needs of […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Reaching the right people starts with having the right numbers. In a world where speed and accuracy define success, phone […] The post Best Phone Number Data Providers for Sales & Marketing appeared first on Accurate Append.| Accurate Append
L’adozione dell’intelligenza artificiale nel lavoro varia da Paese a Paese, riflettendo culture, normative e priorità diverse. In Italia prevale un approccio cauto orientato alla privacy. Un mosaico globale che evidenzia come non esista un modello unico, ma percorsi nazionali distinti verso un futuro del lavoro plasmato dall’AI L'articolo AI e produttività: diversità culturali e sociali di otto mercati globali proviene da AI4Business.| AI4Business
9MIN READIn this blog post, we have compiled a list of 31 ... Read More The post 31 Funny Customer Service Memes to Make You Laugh appeared first on Clepher.| Clepher
Explore how SalesScreen is transforming sales competitions into inclusive, real-time, AI-powered experiences. Learn how gamification, automation, and strategic insights drive performance across GTM teams.| 3Sixty Insights, Inc.
We don’t think the issue is that customers reject AI.It’s that they reject AI that gets in their way. The post Don’t Hide the Humans: Why a First Contact Resolution Approach to AI Will Be Key in Customer Care appeared first on CSG.| CSG
Overview of Dallas’s Call Center Landscape The call center companies in Dallas have been experiencing significant growth, making it a prominent hub for this industry. This growth can be attributed to several key factors that make Dallas an appealing location for call center operations: Strategic Location: Dallas’s geographical positioning in the USA offers a strategic... The post Call Center Services Dallas appeared first on Agents Republic | 24/7 Call Center Services | Multilingual Outso...| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Overview of Philadelphia’s Call Center Landscape The call center companies in Philadelphia have been experiencing significant growth, making it a prominent hub for this industry. This growth can be attributed to several key factors that make Philadelphia an appealing location for call center operations: Strategic Location: Philadelphia’s geographical positioning in the USA offers a strategic... The post Call Center Services Philadelphia appeared first on Agents Republic | 24/7 Call Center...| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Overview of Houston’s Call Center Landscape The call center companies in Houston have been experiencing significant growth, making it a prominent hub for this industry. This growth can be attributed to several key factors that make Houston an appealing location for call center operations: Strategic Location: Houston’s geographical positioning in the USA offers a strategic... The post Call Center Services Houston appeared first on Agents Republic | 24/7 Call Center Services | Multilingual ...| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Overview of Boston’s Call Center Landscape| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Have you ever found yourself repeating the words "speak to a human please" while on the phone with customer service? If so, you're among the roughly 70% of Americans who find interacting with automated phone systems| WDEF
As organizations race to operationalize AI, unstructured data—like emails, chats, and voice recordings—remains a major hurdle. 3Sixty Insights recently examined how CalibrAIte, from OneSource, helps businesses turn this data into actionable intelligence without overhauling their tech stack. By focusing on high-impact use cases such as uncovering customer sentiment and streamlining manual workflows, CalibrAIte accelerates AI readiness and reflects the outcome-first strategy we see as essen...| 3Sixty Insights, Inc.
Locked out of your own money by your bank? Discover one customer’s ordeal with Chase Bank’s excessive security measures, where a simple transaction turned into a nine-call marathon of verification loops and unresolved frustration. This story exposes how “security theatre” can undermine trust and customer satisfaction, leaving legitimate customers feeling powerless and unheard. If you’ve ever struggled with endless identity checks and robotic customer service, you’re not alone. Rea...| Minter Dial
This article distills key insights from Phil Portman, CEO of Textdrip, on how go-to-market teams can use SMS more effectively without damaging trust. Drawing from his conversation on GTM Innovators, the piece explores the unique strengths and risks of business texting, emphasizing that timing, intent, and personalization are far more effective than high-volume automation. Portman shares tactical advice on using segmentation, AI-assisted workflows, and context-aware messaging to scale outreach...| 3Sixty Insights, Inc.
Excellent customer experience is vital to the overall success of your contact centers. Knowing how to improve your contact or call center experience is the key to the growth and competitiveness of your business.| CSG
Overview of Phoenix’s Call Center Landscape The call center companies in Phoenix have been experiencing significant growth, making it a prominent hub for this industry. This growth can be attributed to several key factors that make Phoenix an appealing location for call center operations: Strategic Location: Phoenix’s geographical positioning in the USA offers a strategic... The post Call Center Services Phoenix appeared first on Agents Republic | 24/7 Call Center Services | Multilingual ...| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Overview of San Diego’s Call Center Landscape The call center companies in San Diego have been experiencing significant growth, making it a prominent hub for this industry. This growth can be attributed to several key factors that make San Diego an appealing location for call center operations: Strategic Location: San Diego’s geographical positioning in the... The post Call Center Services San Diego appeared first on Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing.| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Overview of Atlanta’s Call Center Landscape The call center companies in Atlanta have been experiencing significant growth, making it a prominent hub for this industry. This growth can be attributed to several key factors that make Atlanta an appealing location for call center operations: Strategic Location: Atlanta’s geographical positioning in the USA offers a strategic... The post Call Center Services Atlanta appeared first on Agents Republic | 24/7 Call Center Services | Multilingual ...| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
Overview of Ottawa’s Call Center Landscape| Agents Republic | 24/7 Call Center Services | Multilingual Outsourcing
In a fast-paced market, immediate engagement can be the difference between a missed opportunity and a loyal customer. Lead Connect.. The post Lead Connect: Maximizing Lead Follow-Up with Real-Time AI Automation first appeared on Patient Prism.| Patient Prism
This article peels back the curtain on the A-list of telemarketing list providers. We'll not only reveal their identities but also dissect what sets them apart in the competitive landscape.| Accurate Append
HP’s Recent Customer Service Controversy Shows Why Companies Need Better CX Strategies Last month, HP made headlines for all the wrong reasons when it implemented a controversial 15-minute delay before customers could speak with human agents. The policy, meant to encourage digital adoption and self-service options, sparked immediate backlash from customers who felt they were […]| CommBox
Para ayudarte en esta misión, te ofrecemos 6 consejos que te ayudarán a formar en atención al cliente a los empleados de un call center| CepymeNews
Discover how 24/7 answering services can give your disaster restoration business an edge. Improve response times and operations today!| Answering365
Want to know what call center coaching is, and How to coach agents to success with the best techniques for training your agents through this program.| KrispCall
Phone calls remain a vital means of client communication and the call quality can make or break customer experience. Learn more.| 4PSA Blog
I’m not a coder, nor a developer, and I’m nowhere close to being a technical resource, but I can tell you first hand that Plum Fuse is a very intuitive tool on a secure cloud platform. The Plum Fuse low-code tool is the best programmable GUI interface for building out voice automation applications – whether … Plum Fuse Pre-Built Template Center Read More » The post Plum Fuse Pre-Built Template Center appeared first on Plum Voice.| Plum Voice
This article is not being written by AI. Honest. Every last word will be authored by an actual, human VSA employee. But the fact that it could be written by AI—and few if any people would know the difference—is more than a little scary. During a time of the year rife with creepy costumes, spooky […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Want to manage call center operations more efficiently? This article covers ten best practices, along with effective tips to implement them.| Time Doctor Blog
Discover everything about a call center. Learn how investing in call centers can improve customer satisfaction, build relationships, and drive business success.| Enthu AI | Conversation Analytics Platform
“No matter how much money is invested in thoughtful innovation, the best technology in the world won’t save UI administrators when the next capacity crisis hits.” The sudden surge in unemployment claims during the pandemic overwhelmed every government agency responsible for processing and distributing unemployment insurance (UI) benefits. Outdated technology and inadequate staffing levels resulted in| C!A: Change and Innovation Agency
FacebookTweetPinLinkedIn In the fast-paced world of sales, securing appointments with potential customers is often the critical first step towards closing deals. However, generating high-quality leads and converting them into appointments can be a time-consuming and challenging task for many businesses. This is where appointment-setting call centers come into play, offering a strategic solution to optimize …| WP Newsify
August 28 – Haddon Township, N.J. – VSA is always on the lookout for more efficient ways to engage with our clients’ customers and sales prospects, and that means utilizing the best available technology. The best-in-class call center firm, whose offerings include outbound lead generation and inbound customer service, has recently added to its tech […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Discover five common call center compliance practices and five smart tips to improve adherence. This will help you minimize compliance risks.| Time Doctor Blog
Find out about common call center compliance issues, why compliance is important, and effective tips to stay compliant.| Time Doctor Blog
Call routing allows you to optimize your response process to support your staff while providing better customer experience. Learn more.| 4PSA Blog
The future of call centers lies in embracing cloud technology. Here's how to take advantage from the call center revolution.| 4PSA Blog
Welcome to 2021 and with the New Year comes many more additions to our Call-center Agent Portal introduced over 12 months ago. DialerAI is a call center solution supporting inbound and outbound calls. It can be used for automating sales calls, lead generation, payment collections, appointment reminders, phone polling and market research. Watch our 3 [...] Read More... The post Call-center: Agent Portal with Soundboard, reporting & Web-phone appeared first on DialerAI.| DialerAI
From the outside, a well-executed telephone lead generation campaign can look almost effortless. You build a contact list, write a script, make a bunch of calls, schedule some sales appointments, and, ideally, close a few deals. Simple, right? Hardly. The truth is, there are countless moving parts behind the scenes involved in building and sustaining […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Everyone’s heard the expression “the luck of the Irish.” It’s especially prevalent this time of year, during the recent St. Patrick’s Day celebrations. But did you know this seemingly innocuous phrase initially had negative undertones? It is believed the saying originated during the U.S. gold rush in the 19th century, when many of the most […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Business Development Representatives typically do not last long in their job. According to recent statistics compiled by Zippia, 66% of BDRs remain in the position for two years or less, with 33% leaving within the first year. Given the nature of the job, this is not all that surprising. Cold-calling strangers on the phone day […]| VSA Prospecting: Lead generation | (B2B) | Marketing
There’s no disputing the fact that cold calling as a lead generation technique is difficult. Whether the goal is scheduling an appointment or demo for your sales rep, gathering market intelligence, or simply sharing new information about a product or service, people are often reluctant to engage in conversations with strangers—if they bother to get […]| VSA Prospecting: Lead generation | (B2B) | Marketing
Explore the key call center metrics and KPIs for optimal performance. Dive into a comprehensive analysis of 15 essential benchmarks for call center success.| App With Every Calling Feature
Call analytics is a technology that uses AI to collect, measure, and analyze call recordings and track data and insights from phone calls.| Enthu AI | Conversation Analytics Platform
Getting your organization's customer service channel strategy right can help reduce operational costs and increase customer satisfaction.| COPC Inc.
We'll uncover the secrets of leveraging two types of balanced scorecards to drive exceptional performance and achieve organizational goals.| COPC Inc.
Learn the value of structured reviews and skill-building to empower contact center team leaders and drive retention and job satisfaction.| COPC Inc.
Call center sentiment analysis works by analyzing various linguistic features, including text, tone, and context, to understand the emotions of the customer.| Enthu AI | Conversation Analytics Platform
Call center operate over the phone, their main channel of communication. Call centers are designed to handle a massive volume of calls.| Server4Sale
"The best call center script is the one that strikes a balance between guiding custom service agents and letting them shine. Read more->"| Enthu AI | Conversation Analytics Platform