Most leaders say customer experience is a priority. Far fewer connect the dots between what customers experience on the outside and what employees experience on the inside. But here’s the truth: You can’t fix what’s happening on the outside if you don’t fix what’s happening inside. The disconnect between EX and CX is one of the biggest blind spots in business today. Despite years of research, case studies, and common sense pointing to the connection, too many organizations still tre...| CX Journey™
To compete in today's competitive business environment, we need to reposition employee experience as a strategic priority, a leadership function, and a system orchestrated by HR.| CX Journey™
Culture dictates whether the tools and programs designed to enhance the employee experience are embraced or undermined. Here’s why culture is not only the foundation but also the necessary starting point.| CX Journey™