Back in 2012, I argued that exit interviews alone were a missed opportunity. At the time, the conversation around retention was simple: ask people why they left and maybe you’d learn something for next time. Fast-forward to 2025, and that mindset is a liability. Attrition is costly, employees have more choice than ever, and culture, not paychecks, is the deal breaker. The new reality? If you’re not asking the right questions before employees consider leaving, you’re already too late. Th...
