I’ve seen and heard it countless times over the years: an HR leader or CX professional comes to the executive table asking for investment in employee experience (EX) or customer experience (CX), respectively, only to hear the same old tired line: "We’d love to, but there are competing priorities." Let’s call this what it is: a cop-out. Because nothing truly competes with putting people first - if you actually understand that the people are the engine of your business. So why do “compe...
