SOCi’s Fall ’25 release brings the future of local marketing automation to life. With the launch of Genius Agents and new enhancements across Listings, Reputation, Surveys, and Social, multi-location brands can scale their marketing faster, smarter, and more consistently—without added headcount. From SEO gains to automated reputation management, this release is built to deliver results… Continue Reading SOCi Fall ‘25 Release Notes The post SOCi Fall ‘25 Release Notes appeared firs...| SOCi
Artificial intelligence isn’t just a back-end tool anymore—it’s reshaping how brands are discovered, evaluated, and trusted online. In 2025, online reputation management (ORM) has become more complex, more distributed across channels, and more deeply influenced by AI-driven tools and behaviors. Here’s what’s changing, and what multi-location businesses need to do to stay ahead. The Shift… Continue Reading How AI Is Changing Online Reputation Management in 2025 The post How AI Is C...| SOCi
Managing online reviews across dozens—or even hundreds—of locations can feel overwhelming. But every review is an opportunity: a chance to show customers you care, protect your brand reputation, and boost local visibility. For multi-location businesses and franchises, having standardized yet flexible response templates can save time, ensure consistency, and keep your brand voice intact across… Continue Reading 5 Review Response Templates for Franchises and Multi-Location Brands The post...| SOCi
Negative reviews are inevitable—even for the best-run businesses. The question isn’t whether they’ll happen, but how you respond when they do. For multi-location businesses, the stakes are especially high: one ignored review can ripple across hundreds of locations, shaping customer perception at scale. Handled well, a response to a negative review can transform frustration into… Continue Reading How to Respond to Negative Reviews Without Hurting Your Brand The post How to Respond to N...| SOCi
Why Reviews Matter in Local SEO When a customer searches “near me,” the businesses that appear in Google’s coveted local pack aren’t chosen at random. Google looks at three factors: relevance, distance, and prominence. While distance is fixed, prominence is largely determined by signals like links, citations, and—critically—reviews. In fact, review signals make up about… Continue Reading How Reviews Impact Local SEO (And What to Do About It) The post How Reviews Impact Local SEO...| SOCi
Centralized review management keeps responses fast, consistent, and human. See how SOCi’s Genius Reputation Agent streamlines reviews across platforms to boost trust, SEO, and customer confidence.| SOCi
Discover the future of local marketing with AI agents to automate tasks, boost engagement, and optimize your strategy.| SOCi
Discover SOCi’s Genius Agents, your AI-powered digital workforce transforming local marketing—no added headcount required!| SOCi
