Negative reviews are inevitable—even for the best-run businesses. The question isn’t whether they’ll happen, but how you respond when they do. For multi-location businesses, the stakes are especially high: one ignored review can ripple across hundreds of locations, shaping customer perception at scale. Handled well, a response to a negative review can transform frustration into… Continue Reading How to Respond to Negative Reviews Without Hurting Your Brand The post How to Respond to N...
