Our CEO Jo Causon returned once more to the red sofa at BBC Breakfast, to discuss tour latest research and call to action for Service with Respect – The Institute’s campaign to highlight and tackle the unacceptable abuse and hostility levelled at our customer-facing employees. The segment featured testimony from a rail sector worker, and… The post Watch: Jo Causon returns to BBC Breakfast to discuss Service with Respect Campaign appeared first on Institute of Customer Service.| Institute of Customer Service
Our CEO Jo Causon joined BBC Radio 4's Today Programme to discuss our Service with Respect campaign to highlight and tackle abuse of customer-facing workers.| Institute of Customer Service
As part of her regular column with Forbes, our CEO Jo Causon discusses the timely and important issue of abuse and hostility against customer service workers globally, and what we can all do as business leaders, Governments, and as members of society to tackle this growing issue. The post Forbes Opinion Piece: Tackling The Epidemic Of Violence And Abuse Against Service Workers appeared first on Institute of Customer Service.| Institute of Customer Service
In an article in The Guardian covering the rising levels of abuse and assault against telecoms engineers, The Institute of Customer Service's Service with Respect campaign was discussed.| Institute of Customer Service