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From:
Institute of Customer Service
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The Guardian article: Openreach engineers trial panic alarms as incidents of abuse and assault soar ⋆ Institute of Customer Service
https://www.instituteofcustomerservice.com/the-guardian-open-letter/
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Tagged with:
customer service
customer experience
telecoms
media coverage
customer service skills
service with respect
customer abuse
In an article in The Guardian covering the rising levels of abuse and assault against telecoms engineers, The Institute of Customer Service's Service with Respect campaign was discussed.
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