Our CEO Jo Causon returned once more to the red sofa at BBC Breakfast, to discuss tour latest research and call to action for Service with Respect – The Institute’s campaign to highlight and tackle the unacceptable abuse and hostility levelled at our customer-facing employees. The segment featured testimony from a rail sector worker, and… The post Watch: Jo Causon returns to BBC Breakfast to discuss Service with Respect Campaign appeared first on Institute of Customer Service.
