How to Prepare Your Contact Center Agents for the AI Era - Sharpen
Assess your contact center's readiness for AI by evaluating training, technology, and metrics. Schedule a consultation with the Sharpen team to learn more.| Sharpen
Software design has always been human-centered. But in the age of AI agents, that’s starting to look like a limitation, not a virtue. The future of software is not in good UX, but in great AX. The post Your Platform Might Already Be Incompatible With the Future appeared first on ShiftMag.| ShiftMag
Assess your contact center's readiness for AI by evaluating training, technology, and metrics. Schedule a consultation with the Sharpen team to learn more.| Sharpen
Discover how Sharpen’s secure, cloud-based contact center platform protects sensitive data and ensures compliance with industry standards like HIPAA and PCI-DSS—without compromising performance or customer trust.| Sharpen
Implement Parlance Voice AI, a common sense solution to improve the phone experience in healthcare .| Parlance
Discover how to combine call center automation with human support to deliver faster, more personalized customer service. Learn key strategies and see how Sharpen’s Usable AI™ empowers agents while enhancing the customer experience.| Sharpen
Modern healthcare organizations are taking advantage of conversational AI to lift the burdens off the shoulders of their agents.| Parlance
The post Addressing Genesys PureConnect Migration: Options for VXML Users appeared first on Sharpen.| Sharpen
Discover the right and wrong ways to use AI in your contact center. Learn how to balance automation with human connection to enhance customer experiences. Explore AI-driven insights, intelligent call routing, and agent support tools with Sharpen’s cloud-native platform.| Sharpen
Balance efficiency and personalization in CX with Sharpen’s automation solutions for SMBs, including virtual call centers, AI chatbots, and multichannel support.| Sharpen
Reduce call center turnover with Sharpen’s AI solutions. Empower agents, cut burnout, and boost efficiency for exceptional customer experiences.| Sharpen
Explore the top CX trends of 2025, from AI-driven personalization to omnichannel integration. Discover how Sharpen’s cloud-native CCaaS platform helps small businesses deliver seamless, proactive customer experiences.| Sharpen
Boost your SMB's customer service with cloud-based, AI-driven tools to improve efficiency and seamless omnichannel support. Contact us today!| Sharpen
Get insight into how brands connect with their customers and explore the 5 capabilities call center software is improving to strengthen these connections.| Sharpen
Get pearls of wisdom from CX industry experts to perfect the moments that matter in your omnichannel customer journey.| Sharpen
Read about what new AI technology within contact center software will transform both agent and customer experiences.| Sharpen
Many customers dread calling a contact center. But, with agent desktop and call routing testing, you can provide seamless interactions.| Cyara
