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Call Routing and Agent Desktop Testing: Ensuring Seamless Customer-to-Agent Interactions — Cyara
https://cyara.com/blog/call-routing-agent-desktop-testing-seamless-interactions/
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Tagged with:
customer experience
automated testing
agent experience
call centers
cx assurance
contact center testing
Many customers dread calling a contact center. But, with agent desktop and call routing testing, you can provide seamless interactions.
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